14 ServiceNow Field Service Management Reseñas
Service Now nos ayuda a crear solicitudes de CAB o incidentes rápidamente, y incorpora varias tareas para ser asignadas en diferentes prioridades. Reseña recopilada por y alojada en G2.com.
No hay mucho que no guste, pero hacer la interfaz de usuario más amigable sería mejor. Reseña recopilada por y alojada en G2.com.
We can easily create custom fields, define how to visualize them in the ticket details, the filters work in a SQL logic which is very useful Reseña recopilada por y alojada en G2.com.
Not very intuitive at a first moment, but it is just a matter of time to get used to its functionalities Reseña recopilada por y alojada en G2.com.
Its various maps for agents for providing services to locations and also tracking the agents for allocating and deallocating tasks. From the customer's point of view, its SLA helps resolve the customer's issues within the expected timeline thereby preventing them from getting breached. With the help of the tool, the tasks can be allocated to agents with specific skills via drag and drop interface. Reseña recopilada por y alojada en G2.com.
As of now, the dislike feature I consider overall in ServiceNow is the SLA. According to me, certain tasks require more timeline than the expected timeline therefore SLA should be a bit involved from per agents' point of view. Reseña recopilada por y alojada en G2.com.
The best thing i like is predictive intelligence.The way this tool has enabled features though ML helping in various arenas such as major incident detection also various metrics that help in predicting services. Also its virtual agent feature that helps create incident and resolve issues through the tool. Reseña recopilada por y alojada en G2.com.
The thing I dislike is that creating virtual agent creation takes time . So as a developer i would recommend to enable a click as a go feature for craeting virtual agents. Reseña recopilada por y alojada en G2.com.
