Alternativas de Ruby Has Fulfillment Mejor Valoradas
7 Ruby Has Fulfillment Reseñas
Helped with? Hahahahahhwuwefiausuf9a8hahhhahahhaha. Sorry, just had a real chuckle thinking about Ruby Has being helpful. Reseña recopilada por y alojada en G2.com.
There is nothing redeeming about that amateur hour warehouse of terror. Reseña recopilada por y alojada en G2.com.
Ruby Has recently acquired EasyPost, a different troubled fulfillment provider. Our company was in the middle of a flash sale with a major TV network when Ruby Has took over operations of EasyPost. In doing so, they decided to turn off the API so that our orders would no longer be fulfilled. Additionally, all pending orders failed to receive new API messages so we had no clue about the status of the orders. So.. you'd think we just get in touch with Ruby Has and get it sorted out, right? Wrong... integration with their new systems a complete joke, or actually impossible. Customer support going 5-10 days without a response. Basically our inventory is inaccessible still to this day... We can't fulfill new orders, all the outstanding flash sales orders we've had to use FBA which is quite expensive and cumbersome.
Fulfillment is all about tech, operations, and communications. Ruby Has has none of these things. 0/10, stay away. There are many good fulfillment options.. as soon as we can actually get a response from Ruby Has we will be removing all inventory and sending elsewhere. Reseña recopilada por y alojada en G2.com.
There has been zero things that Ruby Has done correctly. Reseña recopilada por y alojada en G2.com.
Complete NIGHTMARE. Please do mot work with EP, would not wish this upon any business Reseña recopilada por y alojada en G2.com.
Support is awful, would be bounced around support email chains for weeks and weeks to get a simple answer on an order. They would have issues on one of their warehouses, but would not communicate that to us. Not knowing the issues, we would ship inventory to the warehouse later to find out that they moved the inventory to another warehouse without our knowledge. Our inventory would be moving around in transit for MONTHS and no one would give us a straight answer on what was going on. We would beg them and plead with them just so we can understand where out inventory was but we would receive ZERO feedback Reseña recopilada por y alojada en G2.com.
Absolutely nothing at all. Sure, at first you might think the prices are great and the people are helpful, but wait for it, it's their business model to acquire as many customers as possible and then sell your account off to a predatory company. Beware at all costs! Reseña recopilada por y alojada en G2.com.
They lured customers in with the best pricing possible (a dream!) and then sold our accounts to another company, stopped helping, and led to six-figures in lost revenue, damages, missing inventory, and countless hours of time lost. I can never forgive EasyPost for how it treated our small business and how much they hurt us financially.
All it takes is some searching on social media to see that they did the exact same to a large number of other small businesses. EasyPost may claim that it was the company they sold our contracts to (Ruby Has) that did all the damage, but it's not accurate - not only did their shady practices lead to our accounts getting 'sold', they had ample opportunities to help make the process less painful, and they just turned a blind eye and let the issues snowball.
To anyone reading this: AVOID TRUSTING OR WORKING WITH EASYPOST (OR RUBY HAS) AT ALL COSTS!!! Reseña recopilada por y alojada en G2.com.
Me gustó su precio y su integración tecnológica / API. Reseña recopilada por y alojada en G2.com.
Cerraron su almacén en Utah y nos dieron 48 horas para vaciar todo nuestro inventario (200 SKU / 20k unidades).
Durante COVID.
¿Mencioné que estamos ubicados en Florida y no tenemos a nadie en Utah? Reseña recopilada por y alojada en G2.com.
Su equipo de soporte receptivo y servicial. Precios bajos. Reseña recopilada por y alojada en G2.com.
Envío lento. Problemas con envíos internacionales que fueron devueltos (problema con la cuenta de DHL). Pedidos que estaban en el sistema con un artículo fuera de stock simplemente se quedaron allí y no fuimos notificados de que no podían enviarse hasta semanas después o cuando el cliente nos contactó preguntando dónde estaba su pedido. Reseña recopilada por y alojada en G2.com.
