Reseñas y detalles del producto de Rootpal

Rootpal ha dejado de funcionar. A continuación, mi antigua reseña: Conseguimos un buen precio con una oferta de introducción, pero no estoy seguro de que eso sea relevante ahora. Rootpal parece bastante rápido, a la par o ligeramente por debajo de nuestro servidor Vultr anterior a través de Cloudways. La documentación no es abundante, pero el personal de soporte es competente y eficiente. La implementación de Plesk funciona bien. Reseña recopilada por y alojada en G2.com.

Como se mencionó, la documentación aún se está construyendo para este host. El apodo 'gestionado' puede significar menos de lo que significaba en el pasado con otros hosts; espere un nivel de soporte similar al que vendría con el alojamiento tradicional. Más importante aún, no estoy seguro de que el modelo de Rootpal de "recursos dedicados" sea realmente tan poderoso como un VPS. --Edición: Rootpal perdió nuestros sitios, luego los recuperó imperfectamente y finalmente cerró. Reseña recopilada por y alojada en G2.com.

Es muy fácil configurar y gestionar sitios web. El backend es fácil de usar y las opciones son muy buenas para crear, modificar o eliminar direcciones de correo electrónico, páginas web... Tienes la posibilidad de hacer casi cualquier cosa aparte de la configuración de DNS. Tienes que pedir ayuda al soporte para esto. Reseña recopilada por y alojada en G2.com.

El soporte es terrible. Muy lento para reaccionar. A veces tarda más de 7 días en obtener una respuesta a un ticket. El soporte por chat también es muy pobre. Aparte de dar enlaces de YouTube, no pueden hacer mucho. Tengo 2 servicios diferentes. Alojamiento de WordPress: está bien. No es muy rápido y tuve tiempo de inactividad. No puedo usarlos para mis tiendas. En cuanto al servidor de Windows que tengo. El soporte me dijo que tenía que usar kms para activar Windows porque no estaba incluido. También me obligaron a migrar a un nuevo servidor con un aumento del 40%. ¡Hay mucho que no gusta! Reseña recopilada por y alojada en G2.com.

At the moment, I don't really like anything Rootpal is offering. Reseña recopilada por y alojada en G2.com.

Rootpal is far from reliable.

If you value the uptime of your website(s), please don't use Rootpal.

If you value customer service, please don't use Rootpal.

If you value saved work, please don't use Rootpal.

Last week Rootpal has had some kind of database problems, which resulted in our websites being down for about a WEEK. Customer service was entirely unhelpful and couldn't utter more than a 'We're working on it, but don't have an ETA for a fix.'

The server check on their website might've shown them to be 'online,' but customers couldn't log in and their websites were down for a week or so. Apparently, there's no fail-safe when it comes to your data, so please consider yourself warned.

Rootpal's servers have been down quite a lot before the database issues as well. The lack of communication regarding this is more than worrisome. (Customer service has proven to be useless time and time again.)

Last week, due to the database issues, they did a rollback of our websites; earlier this year they also had problems and they pretty much did nothing and made it our problem. I'll migrate our websites to a different hosting company ASAP.

Edit (August 28th 2022): Rootpal has been down for 10 days now. (During which their own site had been down as well.) I have yet to receive an email with an explanation. It's only after checking their Facebook page that I found out they had been hacked and had their servers wiped. Apparently, no adequate contingency plan had been created as they need weeks (if not months) to rebuild everything. Don't let the server status tool on their website fool you, as the server I'm on is shown as 'online,' even though I haven't been able to log in to the back-end for quite a while now and my websites are still offline. Again, no communication whatsoever. Not even an email! Rootpal has quite literally been the worst company I've ever come into contact with.

Edit (September 4th 2022): Rootpal has closed my support ticket without any response or explanation. (The Rootpal group on Facebook shows that other people have had the same thing happen to them.) Still no communication whatsoever and my websites are still offline. Please let this be a lesson to anyone else. Reseña recopilada por y alojada en G2.com.

Constant problems. Thought i was getting a good deal. But, I underestimated how hard it must be for a company to build a quality platform or service. ... your landing pages will go down frequently. it will work then not work. your emails will get constant SSL expirations--triggering your constant annoying notifications on your apple devices on every app tied to the email... so annying. constantly having to go update the issue. Sometimes, you can't login to plesk—this has happened MULTIPLE times. you literally can't login to your own backend. Sometimes their login doesn't recognize you and they have to reset it for you. Sometimes you ask for an update and you don't get a reply from support for days... I've finally been so annoyed after all of this... that just now i couldn't even get to the /wp-admin login page. I couldn't login to my wp site. LOL. I emailed them and they WITHOUT MY PERMISSION deleted my WP, reinstalled and reinstalled the plugin, as if i wouldn't notice. Thoguht it would be okay and professional to do. I had APIs tied to it and even had editors tied to it. What makes ANYONE think you can go delete someone's wp without the owners approval. And think they're so stupid they wouldn't notice. Reseña recopilada por y alojada en G2.com.

Passwords that you write in are not safe... their CS support has full access to them. and when you say this isn't okay, they say it's okay we're support...🤦‍♂️ Reseña recopilada por y alojada en G2.com.

Son un servidor de alojamiento compartido, ofrecen un trato de por vida pero ni siquiera pueden hacer que su propio sitio funcione. Reseña recopilada por y alojada en G2.com.

El soporte no es bueno, nadie está en línea, ahora su propio sitio está caído y debido a eso 3 de nuestros sitios están caídos. Reseña recopilada por y alojada en G2.com.

Nice customer service with Armando and the Plesk dashboard Reseña recopilada por y alojada en G2.com.

HORRIBLE uptime... like the worst I've ever seen. My site's server was down for a WEEK! And now, I'm told that all their servers will be down for a MONTH. Avoid this service at all costs!! You've been warned. Reseña recopilada por y alojada en G2.com.

Económico. Bastante rápido. Soporte aceptable, se necesita mucho ir y venir. Reseña recopilada por y alojada en G2.com.

Sitio web fuera de línea cada 2-3 meses. Problemas con SSL, correos electrónicos rebotando. , pero aún no lo recomendaría. Reseña recopilada por y alojada en G2.com.

I got it relatively cheap from AppSumo. So seeing it from that perspective, it was somewhat an ok deal. Reseña recopilada por y alojada en G2.com.

They lack strong innovation. The page is slow and the UX is not at the modern standard. You need some time to find everything. Comparing it with other domain registrars or Website hoster, there is a lot better outside. Especially if you're paying the regular subscription price. Reseña recopilada por y alojada en G2.com.

Rootpal provides web hosting for several of our news sites. We chose them because they use Plesk. Other than that, they are similar to other hosting companies. Reseña recopilada por y alojada en G2.com.

Customer service is not good. Tickets will be open for days without a response. However, they are a new hosting company, so hopefully support will get better. There have also been server outages. Reseña recopilada por y alojada en G2.com.