Reseñas y detalles del producto de Qtrac Virtual Queuing and Appointment Scheduling Platform

Es extremadamente útil en mi entorno laboral. Reseña recopilada por y alojada en G2.com.

No hay disgustos, lo encuentro muy fácil de usar. Reseña recopilada por y alojada en G2.com.

It's visually very clear, easy to navigate and fits the needs of the hospital. The customer service is quick to respond with any issues we have. Reseña recopilada por y alojada en G2.com.

It does not link with our patient data software Reseña recopilada por y alojada en G2.com.

Es muy fácil de usar y desplegar; aún no he utilizado el soporte al cliente porque es muy sencillo. Reseña recopilada por y alojada en G2.com.

No tengo nada negativo que reportar cuando se trata de utilizar QTRAC. Reseña recopilada por y alojada en G2.com.

We love all of the features available with Q trac system. This has helped us with reporting time management of our employees and get important data on what our customers come into our stores for. Reseña recopilada por y alojada en G2.com.

So far the system has been quite good. There are slight growing pains with the update but the Qtrac Help desk has been very helpful. The help desk manager Sean has been quick to respond to any issues we have which is quite incredible! Reseña recopilada por y alojada en G2.com.

You can wait in line while doing something something and not lose time. Reseña recopilada por y alojada en G2.com.

I have no dislike so far about qtrac virtual queueing Reseña recopilada por y alojada en G2.com.

The project staff are very hardworking and sincere - this is very much appreciated. Below are some advantages of the product

Advantages:

(admin) Customizable form for Appointment creation to collect user information (name, email, phone number, reason, etc.)

(admin) Customizable schedule to block off holidays

(admin) Collect data on time spent in the queue, length of appointments, etc.

Allows both Walk-In and Scheduled appointments

Users can see all queues and select from specific queues

Users can message customers that are in the queue

Users can move customers from one line to another

Users can make notes on appointments in the queue

Users can see how long users have been in the queue

Ability to translate into Spanish

Calendar to view upcoming appointments

Customers can edit their appointment if they need to reschedule (users can do it for them as well) Reseña recopilada por y alojada en G2.com.

Disadvantages:

Escalated pricing of subscription

The schedule is defined weekly, so sporadic appointments require more effort to put in the scheduler (for example, only open in the morning during the first week, only open in the afternoon on the 2nd week, and open all day on the third week.)

integration with Phone system /IVR would be helpful

Payments Processing integration would be helpful

Lack of a complete, user-friendly interface for the public to upload all kinds of information about their specific scheduling requests Reseña recopilada por y alojada en G2.com.

Nos gusta que el software sea personalizable para adaptarse a nuestras necesidades. El equipo del proyecto siempre ha estado disponible para trabajar con nosotros y proporcionar soluciones. Reseña recopilada por y alojada en G2.com.

Hemos tenido un desafío para encontrar una solución de alerta para que nuestros miembros del equipo sean notificados cuando un miembro se ha registrado en la cola, actualmente Qtrac solo ofrece alertas por SMS y correo electrónico. También tenemos varias sucursales y cada sucursal está configurada por separado, por lo que no hay una manera fácil de validar la programación en todas las sucursales cuando se realiza un cambio. Reseña recopilada por y alojada en G2.com.