Reseñas y detalles del producto de Passport

Passport ha superado consistentemente a todas las demás opciones en el mercado en cuanto a precios. También sirven a más países que la mayoría de sus competidores. También nos gusta que Passport facture los aranceles/impuestos simultáneamente con los costos de transporte. Otros transportistas a menudo facturan meses después, lo que hace extremadamente difícil contabilizar estos cargos adicionales. Reseña recopilada por y alojada en G2.com.

Aunque el servicio es muy rentable, el seguimiento no es tan robusto como el de los competidores. Hay una brecha significativa en las actualizaciones entre la exportación y la importación. El servicio también es mucho más lento que el de algunos de los otros actores principales. Sin embargo, las tarifas compensan el servicio más lento en su mayor parte. Tampoco incluyen seguro en sus tarifas base, lo cual es un costo adicional que querrás tener en cuenta. Reseña recopilada por y alojada en G2.com.

We used their service for handling our international orders from our US base, at a time when we didn't have any other warehouses.

The integration of PassportShipping with our existing Shopify store and our 3PL warehouse software was quite straightforward. It took us less than 10 minutes to set up the systems, and the entire configuration and onboarding were completed in a few days. This was beneficial as it allowed us to get back to focusing on our core business quickly.

What I found particularly useful was their ability to pre-calculate everything within Shopify. This feature simplified our logistics and pricing management, making our daily operations smoother. Moreover, PassportShipping took care of the entire delivery process through their partner network, which was very helpful considering the complexities of international shipping.

I believe PassportShipping is a good choice for e-commerce companies, especially startups. The ease of integration, quick setup, efficient onboarding, and their comprehensive approach to delivery are all noteworthy. They have been a reliable partner in our operations, and I would recommend their services to any e-commerce business seeking a practical and effective shipping solution.

In conclusion, PassportShipping provides a solid service that does what it promises. Their assistance has been beneficial for our business, and I appreciate their support. Reseña recopilada por y alojada en G2.com.

Firstly, we experienced a hiccup with some deliveries to Canada early on. The issue stemmed from a problem with one of their delivery companies, leading to a delay of 3-4 weeks before our customer received their package. While this was not directly PassportShipping's mistake, we would have appreciated a quicker resolution.

Secondly, while PassportShipping does an excellent job with international deliveries, they currently do not offer a solution for handling returns. As an e-commerce business, managing returns is a significant part of our operations. It would significantly enhance their service if they could offer local returns and inspect returned items. This would streamline our return process and provide a more comprehensive end-to-end solution, improving customer satisfaction. Reseña recopilada por y alojada en G2.com.

I currently work for a company utilizing Passport for about a year and a half, and it's been a wonderful experience. Their team is incredibly knowledgeable, resourceful and always available to assist with any questions or issues we've ever had. It's massively helped out our ever-growing international customer base. Reseña recopilada por y alojada en G2.com.

With Passport, the shipping costs ensure no customs/import taxes are levied against our customers for their packages, which is amazing. This feature does cause shipping rates to be much higher than most customers anticipate, and we wish there were clarity within the shipping option that explained or detailed what makes up the cost. Reseña recopilada por y alojada en G2.com.

There are many things Passport excels at but 1 main thing comes to mind - their support. Many services offer international logistics, but Passport's support team knocks it out of the park. From the account executive to support staff, many of our queries are resolved promptly and efficiently. Everyone can ship at reasonable/affordable pricing and get it to the door within x number of days. Still, not everyone provides the same level of care and attentiveness when things hit the fan, which separates Passport from the competition. Reseña recopilada por y alojada en G2.com.

Sometimes there are longer transit times, but that's understandable as remote domestic US shipping can also take forever. The only thing would be affordable international return solutions, but that is also a tough solution to be cost-effective. Reseña recopilada por y alojada en G2.com.

Fácil seguimiento y soporte si es necesario (¡lo cual es raro!) Reseña recopilada por y alojada en G2.com.

Algunos clientes tienen dificultades con la falta de seguimiento debido a los retrasos en las transferencias. Principalmente cuando un paquete se detiene en la aduana, pero eso es principalmente un problema del cliente más que de Passport. Idealmente, podríamos ver actualizaciones diarias para los paquetes retrasados. Reseña recopilada por y alojada en G2.com.

El pasaporte tiene excelentes detalles cuando el paquete se recibe en sus instalaciones. Han sido extremadamente fáciles de trabajar para crear las mejores opciones de envío internacional para nuestros clientes. Gran apoyo. Personal amable. Estimaciones precisas de los plazos de envío. Reseña recopilada por y alojada en G2.com.

Mi mayor problema con Passport es la información limitada de seguimiento en el primer tramo. Los clientes preguntan sobre el estado del pedido ya que hay un período de 7-10 días antes de pasar por aduanas. Reseña recopilada por y alojada en G2.com.

Very easy integration with Shopify and virtually unbeatable shipping rates. Turnkey service. Really easy to take your business global. Reseña recopilada por y alojada en G2.com.

There's a gap in time with tracking when the package transfers to the local office. Our international orders tend to have more WISMO customer service tickets. Reseña recopilada por y alojada en G2.com.

Integración de Slack para respuestas inmediatas a cualquier problema y una increíble CSM Rachel que siempre es tan servicial y ansiosa por ayudar. Reseña recopilada por y alojada en G2.com.

El transportista de última milla y las comunicaciones con ellos. Reseña recopilada por y alojada en G2.com.

Passport is great because it allowed our business to scale to international markets without adding excessive compliance burden. We've been able to generate additional revenue from those new markets. Reseña recopilada por y alojada en G2.com.

Sometimes, packages can get stuck in the first-mile facility for a bit longer than desired. However, this can easily be alleviated by managing expectations on fulfillment/shipping timelines with our customers. Reseña recopilada por y alojada en G2.com.

Our CSM, Rachel is amazing. Anytime we need support she is right there - and that goes a long way for us. They make our international delivery much more seamless and we're proud to have recently added another country! Reseña recopilada por y alojada en G2.com.

We've had historic issues with delivery and tracking links not working properly, and it can at times exceed our delivery SLA. We've also experienced a spike in lost packages but the team quickly helped us resolve the issue! Reseña recopilada por y alojada en G2.com.