Pros y Contras de Onfido

A link is sent to clients that we are onboarding, it is easy and fair to use as we distribute it to clients within different sectors on a daily basis.

The different features and checks e.g. watchlist report, facial similarity and document report are utilised in a way that efficiently provides us with a verification of identity process that has been implemented across our business.

The comprehensive and compliant screening of potential clients during the onboarding phase so we are able to make a conscious decision as to whether we proceed or not. We are therefore able to protect our business against individuals that will be deemed as a risk, allowing us to comply with all the legal procedures while ensuring the business remain fully compliant.

We were able to have a live demo by the Onfido team and their continued customer support is available if/when we experience any issues. Reseña recopilada por y alojada en G2.com.

When a client is flagged as 'review' you are not able to update the system and manually 'approve' this would be beneficial and ensures we are doing our due diligence. Reseña recopilada por y alojada en G2.com.

El algoritmo de coincidencia facial es bastante preciso. Reseña recopilada por y alojada en G2.com.

Menos flexibilidad para llamar a APIs individuales. Reseña recopilada por y alojada en G2.com.

Qualitative output on ID docs. Nice customer flow Reseña recopilada por y alojada en G2.com.

Some missing options specific for dutch customers Reseña recopilada por y alojada en G2.com.

What I like about Onfido is it's integrations potential with other systems, high customization and easy to use dashboard. Reseña recopilada por y alojada en G2.com.

There are sometimes inconsistencies with scanned documents. Reseña recopilada por y alojada en G2.com.

Functionality is generally easy to use. Customer support is particularly strong from a CSM perspective. Reseña recopilada por y alojada en G2.com.

Onfido's reproting and MI tools are very limited. A self service tool would be very useful and alieviate reliance on CSM Reseña recopilada por y alojada en G2.com.

Integration options provided are making it easier for businesses to incorporate identity verification seamlessly into your existing workflows.

Onfido is designed to meet regulatory compliance standards, which is crucial for businesses operating in industries with strict identity verification requirements, such as finance and healthcare.

Onfido uses advanced technologies such as facial recognition, document verification, and biometrics to ensure accurate and secure identity verification. This is crucial for businesses and organizations looking to establish trust with their users. Reseña recopilada por y alojada en G2.com.

Like any automated system, there's a risk of false positives (incorrectly identifying legitimate users as fraudulent) or false negatives (failing to identify fraudulent activity). This can result in inconvenience for users or security vulnerabilities.

Identity verification services often come with associated costs, and these can vary based on factors such as usage volume and the level of service required. Businesses should carefully consider the financial implications of implementing such services. Reseña recopilada por y alojada en G2.com.

La estabilidad de la solución, disponibilidad continua y alta, modelo bien operado y validado, detección efectiva de documentos falsos, tasas de falsos positivos extremadamente bajas y soporte profesional. Reseña recopilada por y alojada en G2.com.

Onfido debería continuar expandiéndose y promoviendo aún más su solución para la verificación de documentos y el uso de la capa electrónica y NFC. Reseña recopilada por y alojada en G2.com.

Onfido studio: the ability to built our own workflow. Reseña recopilada por y alojada en G2.com.

Onfido studio:

- We need more reporting options,

- Option to delete a specific uploaded image,

- Option to escalate directly to Onfido CS a submission Reseña recopilada por y alojada en G2.com.

Helpful team, lots of innovation and high coverage. Easy to setup and run with. Reseña recopilada por y alojada en G2.com.

Support can be slow and frustrating - especially when an answer is needed on something quickly. Reseña recopilada por y alojada en G2.com.

The software is exceptional. To be able to onboard customers virtually is amazing. Reseña recopilada por y alojada en G2.com.

The only poor experience I had was when our two account managers left and didn't inform us. We had to fumble to find someone to contact about our account on both occasions. Reseña recopilada por y alojada en G2.com.