Alternativas de Nexidia Analytics Mejor Valoradas
It gets the job done and I like it's ease of use on the interface alone. Reseña recopilada por y alojada en G2.com.
It does tend to run slow and sluggish especially when viewing large groups Reseña recopilada por y alojada en G2.com.
9 de 10 Reseñas totales para Nexidia Analytics
Es una herramienta y servicios bien conocidos para análisis en diversas industrias. Reseña recopilada por y alojada en G2.com.
Tiene todos los servicios y habilidades de resolución rápida, no pude encontrar ningún problema con esto. Reseña recopilada por y alojada en G2.com.
Las diferentes opciones de formulario que podemos configurar y luego guardar nuestras opciones también en el formulario de informe son realmente un ahorro de tiempo. Reseña recopilada por y alojada en G2.com.
Nexidia todavía tiene mucho que evolucionar en términos de habilitar la capacidad de BI en el dominio de análisis y debería trabajar en hacerlo más fácil de usar. Reseña recopilada por y alojada en G2.com.
Seeing schedule promptly and reminders to agents. Reseña recopilada por y alojada en G2.com.
the schedule for the next week supposedly be seen and other tabs are not working. Reseña recopilada por y alojada en G2.com.
The real-time speech analysis is the best and root cause analysis also is very fast. I used other tools before but this one is really fast for my work. Reseña recopilada por y alojada en G2.com.
It takes time to initiate at the beginning which sometimes is annoying. Maybe it's our own server but I feel this is the only one which takes too much time. Reseña recopilada por y alojada en G2.com.
It's Analytics power is really good and it also helps with below points.
I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors. Reseña recopilada por y alojada en G2.com.
I wish you could string calls together, so I could here a call progress from beginning to end. Reseña recopilada por y alojada en G2.com.
Analytics engine is good and accurate. UI can be improvised Reseña recopilada por y alojada en G2.com.
Pricing model and dependencies, implementation time, user friendliness Reseña recopilada por y alojada en G2.com.
What i love most of nexidia is the ability to search certain phrases for my entire team. I also love that we can stop the phone call at any given points and then jump to the most important part or skip the stuff we dont need Reseña recopilada por y alojada en G2.com.
what i dislike about nexidia is that we dont have an easy way to download the phone call and save it on our computer as a compressed file. to then send it to my employee for review. Reseña recopilada por y alojada en G2.com.
Nothing. I'm amazed they are still in business. Reseña recopilada por y alojada en G2.com.
The system was so unreliable, we had to have weekly calls with their IT and account executives to try to escalate the issues. Even that was full of empty promises. Reseña recopilada por y alojada en G2.com.
