Reseñas y detalles del producto de NetFortris Unified Communications

Es agradable que podamos tener teléfono, fax y zoom todo de un solo proveedor. Además, se integró bien con nuestros teléfonos de escritorio VoIP. Reseña recopilada por y alojada en G2.com.

La interfaz de usuario del softphone es difícil de usar. Además, es un gran problema que necesites iniciar sesión en netfortis antes de lanzar Zoom. Reseña recopilada por y alojada en G2.com.

A nuestros usuarios les encanta la facilidad con la que pueden usar el portal en línea Hubweb y la aplicación móvil para llamadas, conferencias y conectarse con nuestro personal, ya sea cerca de su teléfono de escritorio o no. Como administrador, me encanta poder gestionar mi sistema telefónico, ya sea que esté en la oficina o en la carretera. Reseña recopilada por y alojada en G2.com.

Me gustaría integrar nuestro sistema Fonality con nuestro proveedor de inicio de sesión único, lo cual actualmente no hace, para que nuestros usuarios no necesiten gestionar nombres de usuario y contraseñas adicionales. Reseña recopilada por y alojada en G2.com.

I like that I can message the other phone reps through the computer phone server and it can only been seen by the person I am messaging. It is actually helpful when you have a customer on phone and need help with something instead of having to tell the customer I don't know let me check. You can message and ask while never letting customer know you don't have the answer. Reseña recopilada por y alojada en G2.com.

I haven't found anything that I don't like at this time it is probably the best phone software I have used. Reseña recopilada por y alojada en G2.com.

I like that you can track employees calls incoming and out going it is easy to run reports on calls both inbound and outbound. We are able to make sure employees are meeting the daily call quotas and if they are making personal calls. It is very detailed tells the number either calling in our dialed out time spent on phone and if it is outbound call it tells how long after picked up was on phone. So we can tell if employee says left voicemail but hung up right when voicemail picked up they didn't really leave voicemail. Reseña recopilada por y alojada en G2.com.

I don't like that when we monitor employee call it notifies them. When we record a call the employee who is being recorded gets notification that they are being recorded. So it isn't really effective for monitoring how they speak with customers as they know they are being recorded. Reseña recopilada por y alojada en G2.com.

I like everything about it; one of the things I have really enjoyed is the ability to see how many calls I place each day. I can look up inbound, outbound, and que -calls for the day or any amount of days I want up to 30 days. Simply select days and what type of calls I want to look up and it will run a report for my calls which is great because I no longer have to tally them myself to ensure I reach the daily call reuirement Reseña recopilada por y alojada en G2.com.

I dislike that there is the ability for other employees to record your calls. It does say Employee is recording your phone call. I just don't like that.

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At first the system seemed to work well. Then Netfortris got involved and it all went downhill.

What I like best is that I'm finally away! They really do bad business and try to trap you in their system as long as they can squeeze you. Reseña recopilada por y alojada en G2.com.

The price is outrageous in comparison with what you get. There are so many things available in the market today there is no need to get ripped by paying PER HANDSET Rental Fees. As my business needs changed - they company tried every trick in the books to make it difficult for me to cut extensions, deprovision numbers and lines, and to keep my 29 year old phone number. I had to go to war with them over my own issues - and they know I'm a Consumer Bankruptcy Attorney!uu Reseña recopilada por y alojada en G2.com.

You can record conversations to refer back to, or for training purposes Reseña recopilada por y alojada en G2.com.

The connection isn't always the best- there are many times I have to hang up and call the person back on my cell phone. Reseña recopilada por y alojada en G2.com.

El servicio de atención al cliente de Fonality es simplemente increíble. También son amables, eficientes y confiables. Nunca he tenido una situación o escenario que no pudiera ser resuelto. Eso incluye tanto el soporte telefónico como el soporte por chat. Reseña recopilada por y alojada en G2.com.

Tomó un poco de tiempo acostumbrarse, y la interfaz de administración es un poco de la generación anterior. Reseña recopilada por y alojada en G2.com.

Fonality ha sido mi proveedor de telefonía durante casi una década. Sus sistemas son sólidos y ricos en funciones. Puedo decir honestamente que es un sistema que no tengo que supervisar para que siga funcionando. Reseña recopilada por y alojada en G2.com.

Si tengo que decir algo, es el método de extraer informes de los chats de HUD. No es simple ni limpio. Pero esto es una cosa muy menor. Reseña recopilada por y alojada en G2.com.

The ability to have a Fonality employee assist with implementation in a very hands on approach. Had a positive experience implementing the system. Quality of the phone calls can be great if Routers and Bandwidth meet the recommended standards. Reseña recopilada por y alojada en G2.com.

Issues with porting can take a long time, which can slow down implementations. The products administrative portal could use some UI updating that looks less clunky. Reporting tools in the admin portal, could also be more powerful. Having better partnerships/integration capabilities would be ideal, as many companies are looking to have all their software connected via powerful middleware solutions and API tools. Reseña recopilada por y alojada en G2.com.