Reseñas y detalles del producto de KACE Unified Endpoint Manager

El sistema de boletos es increíble. Muy fácil de configurar y usar. Reseña recopilada por y alojada en G2.com.

no se pueden gestionar las actualizaciones de características. esto es imprescindible antes de que podamos parchear con KACE. Reseña recopilada por y alojada en G2.com.

KACE is pretty robust in the information it provides on workstations if you are able to use the KACE client. Our desktop support staff uses it extensively. KACE may not be the best each function it provides but it is a nice package that performs many functions adequately enough. Reseña recopilada por y alojada en G2.com.

Lack of support for the mobile client. Techs would like to have a more robust mobile client than is available. Reseña recopilada por y alojada en G2.com.

Very configurable, high versatility, dependable Reseña recopilada por y alojada en G2.com.

Steep learning curve - getting the training for setting up and using the device will pay big dividends Reseña recopilada por y alojada en G2.com.

La creación de imágenes del sistema y la instalación automatizada de aplicaciones es sustancialmente más fácil que otros productos. Utilizamos tanto el K1000 como el K2000. Reseña recopilada por y alojada en G2.com.

La aplicación móvil no incluye todas las funciones que me gustaría como gerente de mesa de ayuda. Reseña recopilada por y alojada en G2.com.

I like having the ability to cc others on tickets, to create tickets and manually update the submitter, etc, and attach related tickets. Reseña recopilada por y alojada en G2.com.

It would be nice to allow the attachment of more than one file at a time to a comment/response. Additionally, the links and formatting get a bit wonky since HTML is removed. Lastly, I can't create sorting rules in the ticket lists: I can only sort A-Z or Z-A on one column at a time, rather than establishing an order/hierarchy (e.g. by status and then by modified date). Reseña recopilada por y alojada en G2.com.

For me personally I can run reports on metering software to show proof of use or no use of software along with asset tracking. Reseña recopilada por y alojada en G2.com.

How you can't run full reports to show actual usage time on software. The information is there when you look at the logs, but no way to make a report unless you want to spend hours entering it manually. Reseña recopilada por y alojada en G2.com.

We use the K1000 and K2000. I like the Asset management appliance and the Deployment appliance. Reseña recopilada por y alojada en G2.com.

A handful of items:

The service desk could be a bit beefier

It would be helpful to bring back the original idea from the original KACE team of having multiple vendor hardware drivers available in the deployment device, and not just limit it to the Dell drivers. Reseña recopilada por y alojada en G2.com.

It is so simple to connect to PCs on the network. The software upgrades are done automatically and the software installs are a breeze. I really like using the Kace appliance. It's made my job a whole lot easier. Reseña recopilada por y alojada en G2.com.

Sorry, nothing, it works great! I can't say anything bad about the product. It functions just as I need it to and the support has always been very helpful. Reseña recopilada por y alojada en G2.com.

The SDA is a great way to deploy windows and required software in a bunch of different ways depending on your needs. The ability for users to download and install software from the SMA provides less stress on our team and allows users more flexibility.The customization of communication emails based on the ticket status or other things allows the users to know exactly what is going thru the whole process. Reseña recopilada por y alojada en G2.com.

The user interface can be a little deceiving and setting up some features like user downloads in the SMA can be tricky. Reseña recopilada por y alojada en G2.com.

Me gustan las actualizaciones recientes que se han añadido a los sistemas. He podido obtener imágenes bastante bien de manera regular. Reseña recopilada por y alojada en G2.com.

Obtener soporte para el producto es muy difícil. La función de informes es terrible y también lo son las características de las etiquetas. Reseña recopilada por y alojada en G2.com.