Reseñas y detalles del producto de IT Glue

Nuestra herramienta más utilizada es la organización y el intercambio de contraseñas. Reseña recopilada por y alojada en G2.com.

Algunas de las funcionalidades de búsqueda no son óptimas. Para la documentación, tiene dificultad para encontrar documentos que están dentro de carpetas. Reseña recopilada por y alojada en G2.com.

El hecho de que cualquiera pueda almacenar información de múltiples dispositivos sin importar el tipo y pueda acceder a ella tan rápidamente y de manera eficiente, precisa y segura. Reseña recopilada por y alojada en G2.com.

Hasta ahora no he encontrado nada negativo con IT Glue. Reseña recopilada por y alojada en G2.com.

One of the biggest issues we were having was employees doing their own processes and following their own guidelines. IT Glue has given us a platform to have an intranet for employees to refer to instead of just doing their own thing. This has also giving us a way of holding employees accountable for the policies and procedures they are not following. IT Glue was also very easy to implemnt. They provided a ton of documentation templates for creating documentation.

The Password Manager has also been a massive boon for my organization. I used to have many employees re-using passwords or writing them down. This has been eliminated and now we are more secure. Reseña recopilada por y alojada en G2.com.

I do think that the timeout on the Password Manager is a bit short, but that is a personal preference. Otherwise, the platform is amazing. Reseña recopilada por y alojada en G2.com.

IT Glue has been a great resource for my organization. We do IT and GIS support for 40+ clients, and keeping track of passwords and login information would be impossible without it. I literally use it 5-10 times a day and have not had any issues. It's easy to use, stable, and secure. Reseña recopilada por y alojada en G2.com.

I have a small nitpick, which is that IT Glue rearranges your organizations according to the most recently used. That means if I hop onto the box of a client I rarely work with, that client will be the first in the queue when I come back to it. This means when I am trying to log onto something, I need to really pay attention to the order of the organizations, since it rearranges itself each time I use it. Reseña recopilada por y alojada en G2.com.

Love the ability to add Hyperlinks, add relevant information, and ability to format information in an easily-accessible way. The ease of integrating IT Glue with a handful of other used softare is beautiful and helps to automate a lot of the, otherwise, teadious documentation. Any time I have had questions or concerns, there is always some sort of documentation that exists to aid in any implimentation. It is no stretch of the imagination to say that my team and myself utilized IT Glue on a day-to-day basis to easily and readily share information for our business needs. Reseña recopilada por y alojada en G2.com.

The downsides to using IT Glue are few and far between and nothing that you are going to dodge by using any other similar products. Reseña recopilada por y alojada en G2.com.

The ability to customize the platform to make it your own as well as adapt to your line of business. The integrations with Autotask PSA and RMM are both getting stronger and makes everyone more efficient. Reseña recopilada por y alojada en G2.com.

Some of the requested improvements take a bit longer then expected as well as them not being part of the product, not totally a show stopper but would be great to have some of the end user requests be implemented faster. Simple automations are lacking and have been part of the requests for a while. My glue is somewhat a pain to administer Reseña recopilada por y alojada en G2.com.

Lo que aprecio de IT Glue es lo fácil que es de usar, documentar casos especiales en cuentas y su diseño efectivo para entender lo que está sucediendo con la TI de un cliente en minutos. Incluso como un novato relativo en TI, es elemental usar la personalización para permitir una comprensión más profunda de nuestros principales arquitectos de soluciones. Reseña recopilada por y alojada en G2.com.

A veces, las advertencias de "titular" tardan unos segundos más en cargarse que el resto de la página. Hemos tenido técnicos que pasaron por alto los casos de uso únicos para nuestros clientes porque no se cargaron lo suficientemente rápido. Reseña recopilada por y alojada en G2.com.

Ser capaz de 'pegar' la documentación junto con contraseñas y configuraciones es absolutamente fenomenal para asumir nuevas tareas en el sitio de un cliente. Es tan fácil reunir documentos de clientes para una nueva implementación de cliente e integrarlos con nuestro PSA es invaluable para el soporte al cliente. Usamos IT Glue casi cada hora. Reseña recopilada por y alojada en G2.com.

¡Muy poco! La GUI en movimiento al buscar y cargar páginas inicialmente se vuelve frustrante, pero quizás me estoy moviendo demasiado rápido. Reseña recopilada por y alojada en G2.com.

IT Glue is the one-stop shop for all of the IT information. In my current role, when I joined everything was in spreadsheets. Computer information? Spreadsheet. User information? Spreadsheet. Renewals? Spreadsheet. Passwords? Believe it or not, spreadsheet. With IT Glue, we have been able to consolidate everything to one place, one location, one stop for everything. Reseña recopilada por y alojada en G2.com.

My biggest issue is more with the connection to ConnectWise. There are certain fields that are only able to be updated in ConnectWise. Also, things like the manufacturer will disapear in IT Glue if it does not also exsist in ConnectWise when there is a sync. Reseña recopilada por y alojada en G2.com.

IT Glue es flexible y fácil de usar. Toda la información está centralizada e integrada con muchas herramientas que tenemos. Esta es una de las herramientas más importantes para nuestros servicios. Reseña recopilada por y alojada en G2.com.

No nos disgusta nada de IT Glue. Reseña recopilada por y alojada en G2.com.