Alternativas de Issuetrak Mejor Valoradas
IssueTrak is a user friendly helpdesk tool when you are in a moderate-paced business and need access to issues. There are features that include status updates, assignments, reporting, auto generated reporting, multii-task functionality.
For our company, we have a small IT Department and we are responsible for a variety of areas. The Quick Pick configuration has been great because all we have to do is select it and the basic form/information is automatically loaded and assigned to that responsible person. We use tasks when a particular issue or project requires input from multiple people or multiple steps. We also have pre-generated report functions setup which can send a weekly report to each "assignee" so they will know what their issues are for the following week. Reseña recopilada por y alojada en G2.com.
I would love to see the search screen re-designed in more of a drop down column spreadsheet type filter option where we could have the ability to filter based on specific data (assigned, date, issue type, etc.) Reseña recopilada por y alojada en G2.com.
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Issuetrak es uno de los mejores sistemas de gestión de tickets que he utilizado. La función de búsqueda para tickets anteriores es una gran base de conocimiento para problemas recurrentes y soluciones siempre que los tickets estén documentados correctamente. Reseña recopilada por y alojada en G2.com.
Esto podría haber sido de nuestro lado, pero con una gran cantidad de tickets, buscar entre los antiguos podría llevar bastante tiempo. No es un factor decisivo, ¡pero se agradecería una búsqueda rápida! Reseña recopilada por y alojada en G2.com.
The Reports section is highly utilized and cherished for it provides us with Summery Reports and a Report Writer for our own Queries. Reseña recopilada por y alojada en G2.com.
We have had a few hiccups with the email notifications not sending. Reseña recopilada por y alojada en G2.com.
I work in a call center, and I like the way it categorizes the different issues when you have an escalation that can't be handled during the initial phone call with the customer. At least at my company, there's a category for pretty much every problem you can think of. I will say that it is better categorized than other tools I've used here. And I'm sure that helps get the issues directed to the correct departments better too. (I've only used it to escalate. I've never closed an IssueTrak ticket.) Reseña recopilada por y alojada en G2.com.
Sometimes we'll get customers that want to compliment or make a complaint another employee. For a long time, IssueTrak was our primary tool for doing this, through the Feedback section. This could just be the way my company programmed IssueTrak, but a lot of times we couldn't find the employee in IssueTrak to assign the complaint properly. I would find the employee in our employee database no problem, but I just couldn't pull them in the Feedback tool. Reseña recopilada por y alojada en G2.com.
Era económico y muy fácil de configurar y usar. Pantallas directas y fáciles de personalizar con campos definidos por el usuario. Fácil de crear el formato para "ticket". Me gustan los Quick Picks, que son como plantillas de tickets, lo que facilita al servicio de asistencia elegir el correcto y tener varios elementos pre-rellenados. La base de conocimiento simple también es fácil de usar y adjuntar archivos. Pudimos configurar SLAs y métricas en él. Reseña recopilada por y alojada en G2.com.
No admite bien los procesos de ITIL. Hacemos "gestión de cambios" en él con tickets de cambio, y eso funciona bien. La gestión de problemas no encaja tan bien y no se pueden vincular incidentes a tickets de problemas o registros de errores conocidos. Reseña recopilada por y alojada en G2.com.
I like you are able to track tickets and get information to other departments we don't have phone contact with for our customers. I work in tech support for Charter communications and it makes it much easier to assist customers and get information quickly Reseña recopilada por y alojada en G2.com.
It often times doesn't pre populate where it has to be routed to, and all the different areas and division we work with makes it incredibly difficult to get it correctly routed. It could also be simplified more, there is definitely a learning curve when you first start using the program. Reseña recopilada por y alojada en G2.com.
Issuetrak allows for multiple teams to utilize and for easy assigning of tasks Reseña recopilada por y alojada en G2.com.
Layout of charts on open issues makes it difficult to see where open tickets are Reseña recopilada por y alojada en G2.com.
The custom reporting capabilities. Our organization can pull or automate reports per client. Reseña recopilada por y alojada en G2.com.
User interface could use an update. It is simple but it looks a bit dated. Reseña recopilada por y alojada en G2.com.
That we can submit information to other departments/people for review Reseña recopilada por y alojada en G2.com.
On occasion the site with close out or error when trying to submit the tickets Reseña recopilada por y alojada en G2.com.
Es simple y basado en la web. Tiene un aspecto limpio y es fácil de maniobrar. Capaz de mantenerse al día en un entorno de ritmo rápido. Reseña recopilada por y alojada en G2.com.
Me gustaría tener más informes personalizados para el tiempo de respuesta y más opciones para el panel de control, para que sea más agradable a la vista. Reseña recopilada por y alojada en G2.com.
