Alternativas de IQ CRM Mejor Valoradas
14 IQ CRM Reseñas
IQ helps our office track constituents and their requests- whether it’s assistance with a case or to provide an opinion to the Senator, IQ makes it easy to fill constituents in on their case, even if the person answering the call in our office isn’t the caseworker. Reseña recopilada por y alojada en G2.com.
Sometimes IQ is upgraded during the work day- very rarely mind you, but when it goes down during the workday our office can’t do much without it. Luckily we have an awesome IQ liaison who is always so helpful and keeps us up to date on any glitches or improvements. He even does trainings with us if we want to learn more, both individually and as a group! Reseña recopilada por y alojada en G2.com.
I like that the software allows for casework workflow, administrative oversight, and contact/people record creation. Everything is done in one program and records are tied to contacts. Reseña recopilada por y alojada en G2.com.
It can be a bit bulky and requires fairly extensive training. Reseña recopilada por y alojada en G2.com.
CRM capable of managing constituent mail, casework, and maintaining contacts with affiliation codes. Great for targeting communications. Reseña recopilada por y alojada en G2.com.
Overall, IQ4 is not an improvement over IQ3. New interface sucks.
It seems like the development team did not listen to long time users (10 years plus). The development team is not responsive to feature requests. Add to last batch is a common mouse click. They have not added, "use last letter." Also, filtering of incoming mail and assigning responses is behind competitors IConstituent and Fireside 21 does a better job of handling incoming mail (email blasts).
IQ4 did improvement newsletter production, but I still use IQ3.
Displeased with implementation of IQ. The state gov (gave legislator choice) to not have constituent email automatically imported in IQ. Thus, all mail is manually logged. This defeats any time saving aspects. Reseña recopilada por y alojada en G2.com.
Me gustan las funciones de mensajes y servicios. Es muy intuitivo y el nuevo personal se capacita fácilmente en la plataforma. Reseña recopilada por y alojada en G2.com.
La función de calendario es un poco inútil. La capacidad de sincronizar el calendario de Google con esto sería genial. Reseña recopilada por y alojada en G2.com.
IQ is simple enough to use for the whole office and host a variety of documents that need to be shared frequently. Reseña recopilada por y alojada en G2.com.
The search function and archiving is tricky and time consuming. I don’t feel confident looking back through past steps and making sure my coworkers see updates from me. Reseña recopilada por y alojada en G2.com.
Permite notas detalladas. Están mejorando las plataformas de informes ahora. Reseña recopilada por y alojada en G2.com.
Demasiados registros duplicados. No es bueno para personalizar cartas modelo preexistentes. Reseña recopilada por y alojada en G2.com.
I like the wide variety of features offered. It is a very comprehensive database management system, and allows me to collect a large amount of information in an accessible way. Reseña recopilada por y alojada en G2.com.
I do not like the interface. As is the deal with most database management tools, it is hard to simplify all of the features and information in a way that is easy to navigate. But in general, I am still looking for that perfect interface in a system. Reseña recopilada por y alojada en G2.com.
IQ allows for easy and quick customization by the customer, and is a fairly powerful database. The search features are excellent. Power users have lots of great options in the list and reports creator. Data entry is pretty intuitive. Reseña recopilada por y alojada en G2.com.
Workflow is cumbersome and click-intensive, unfortunately. Multitasking in IQ is also slow. Check-in and check-out of letters in ActiveX via internet explorer is slow--thought this is not unique to the IQ software and certainly not the fault of the vendor--and manual uploading via an alternate browser is difficult for some users. Reseña recopilada por y alojada en G2.com.
Realmente me gustó la capacidad de categorizar a las personas con etiquetas y grupos. Esto hizo que enviar correos electrónicos a los constituyentes que estaban a favor o en contra de ciertos temas fuera un proceso mucho más fácil. Podías seleccionar a todos los que apoyaban el tema X y enviarles un correo electrónico con actualizaciones sobre la legislación. Además, fue realmente agradable tener casi todas las herramientas en un solo lugar, en lugar de tener que visitar múltiples sitios para completar el trabajo. Reseña recopilada por y alojada en G2.com.
Encontré difícil para mí mismo comprender completamente el proceso de crear plantillas de correo electrónico estandarizadas, ya que era muy engorroso y confuso. Quizás esto fue en parte una falla de una capacitación inadecuada. Pero independientemente, siento que el proceso no era intuitivo. Reseña recopilada por y alojada en G2.com.
