Reseñas de Human Defense Platform

The support team is always prompt when it comes to new issues, every time we create a case we receive an initial response within minutes and support within the hour. Reseña recopilada por y alojada en G2.com.

The dashboard is still a bit limited/basic. Having more options for creating security configurations would help, especially the ability to see the history of our changes (self-serve + HUMAN) long-term so that we can diagnose if recent changes are affecting our business. Reseña recopilada por y alojada en G2.com.

El defensor de bots continúa protegiéndonos de los scripters, mitigando el 90-95% de los problemas, lo cual es muy útil para nuestro equipo de estabilidad del sitio. La integración fue fluida en la web, pero encontramos dificultades con las aplicaciones nativas (nativas y react native). Rápidamente se ofrecieron a colaborar con sus desarrolladores, quienes fueron muy útiles y solucionaron problemas en el acto de nuestro lado o produjeron parches rápidamente. Reseña recopilada por y alojada en G2.com.

La experiencia del usuario al resolver captchas es inferior. A veces pueden aparecer en sucesión y parecer innecesariamente repetitivos a veces. Estamos cruzando los dedos para que la versión 3.0 sea una mejora, y hasta ahora, después de unas semanas, ¡parece serlo! Reseña recopilada por y alojada en G2.com.

We benefited from the intelligent blocking that the bot defender provided; it saved us countless hours of battling bots attempting carding attacks on our site. More so, however, the support from the team has been outstanding. Most companies have a static ticketing system where you create a ticket and hope it gets resolved. With HUMAN Bot Defender, the support is run through Slack, allowing quick responses and communication to get issues resolved quickly. Reseña recopilada por y alojada en G2.com.

The only issue we have had is when our site switched to being a PWA we found out that the bot defender wasn't the most compatible. However, This changed with the latest defender code, and the support team has been vital in upgrading us. Reseña recopilada por y alojada en G2.com.

El producto está diseñado pensando en el cliente y proporciona buena visibilidad a través de las herramientas de tráfico e investigación. El soporte al cliente está compuesto por ingenieros capacitados que entienden la necesidad y todos los aspectos técnicos y están disponibles 24/7. El equipo de éxito del cliente es receptivo y está interesado en proporcionar el mejor resultado para un cliente. Reseña recopilada por y alojada en G2.com.

A medida que los ataques de bots son servicios cada vez más personalizados en lugar de solo ataques automatizados, a veces pueden encontrar un punto débil y pasar. Aun así, los ingenieros de Humnan lo detectan rápidamente y lo detienen de inmediato, proponiendo mejoras para prevenirlo en el futuro. Reseña recopilada por y alojada en G2.com.

The interface is incredible smooth with full drill down to achieve granular analytics of incidents and bots. It is not complicated to manage and enough datapoints are collected to aid in forensic analysis.

Backend implementation is well integrated into systems and accuracy is high even after trying to evade its detection. Reseña recopilada por y alojada en G2.com.

Forensic templats would help to perform various "standard" analysis and customization. Reseña recopilada por y alojada en G2.com.

He estado usando Human Security Bot Management durante unos meses y estoy muy impresionado con ello. El panel de control es hermoso y fácil de usar, y las capacidades de detección y mitigación de bots son de primera categoría.

Me impresionó particularmente la capacidad de Human Security para detectar bots sofisticados. Tenía algunos bots que pudieron eludir mi solución anterior de gestión de bots, pero Human Security pudo bloquearlos sin ningún problema. Reseña recopilada por y alojada en G2.com.

Debido a que el equipo está en una zona horaria diferente a la de nuestra empresa, a veces puede ser un desafío comunicarse con ellos durante nuestro horario laboral designado. Reseña recopilada por y alojada en G2.com.

- Bot Defender provides at least a single order of magnitude (often better) protection for inbound HTTP traffic compared to any cloud native or commercially available web application firewall (WAF). WAFs provide good protection, but a WAF is not enough edge protection for your platform origin if it is your single edge control. You need a bot defence capability and Bot Defender is world class.

- The ability to implement the inbound traffic check as far away from the platform origin as possible is appealing as it prevents your downstream service components from wasting CPU cycles handling unwanted HTTP traffic.

- The ability to leverage custom parameters and populate those with attributes of an inbound HTTP request enables the creation of finer-grained security rules to control traffic cohorts in meaningful ways.

- Credential Intelligence adds a critical security protection for traffic that hits your authentication API endpoint. 90%+ of all bad actor traffic will target this endpoint on your platform, and whilst Bot Defender will block the lion's share of it, Credential Intelligence provides the ability to know if the credentials presented for authentication are known, by Human Security, to be breached, and in use elsewhere on the internet as part of a credential stuffing attack. This check is performed in single-digit milliseconds and in a fail-open way that does not expose the credentials themselves. For sure, Credential Intelligence will protect your customer accounts from unwanted account takeover. Reseña recopilada por y alojada en G2.com.

- With a bot defence solution like Bot Defender, you need to spend time baking an SDK into your front-end clients. This SDK will handle the use case when valid customer traffic is erroneously caught by Bot Defender. Customers will need a mechanism by which they can exonerate themselves. There is an up-front development cost to getting Bot Defender active, but this is worth it.

- The console rules are easily speficied in the administration console, but it would be super cool if these could be captured as infrastructure-as-code. This would enable a GitOps pipeline where change would be governed by pull request, and auditing change would become really straightforward. Reseña recopilada por y alojada en G2.com.

Human's bot defender product is a well and truly state-of-the-art system that provides excellent protection against malicious automated tools that bot operators use for email list validation, credential stuffing and checkout fraud.

The combined system of client-side device fingerprinting along with the server-side or load balancer integration is superb at detecting and mitigating new attacks in seconds.

I also highly recommend going with the SOC team add-on if you can as the team there is very well-organised and provide an excellent service. Reseña recopilada por y alojada en G2.com.

If you have a complicated ecosystem of web and mobile apps that consume your API from multiple places ... rolling out the client-side device fingerprinting JS libraries can become complicated, but is well worth it in the end.

The admin console and web UI are very responsive too but could do with a few more filters to really drill down into the details of the web traffic if you are an advanced threat hunter.

I would also like to see the dashboard data ingestion time lag reduced if they can do that. Reseña recopilada por y alojada en G2.com.

Simplemente funciona. Tenemos un equipo pequeño y no nos ha llevado mucho tiempo mantener las cosas en funcionamiento. El personal de soporte también ha sido excelente. Cada vez que necesitábamos asistencia, respondían muy rápido y se encargaban de cualquier preocupación. Reseña recopilada por y alojada en G2.com.

No he visto ni me han informado de ningún inconveniente o preocupación. El soporte ha sido excelente y nuestro equipo de cuenta se mantiene comprometido con nosotros para asegurarse de que no tengamos ningún obstáculo para tener éxito. Reseña recopilada por y alojada en G2.com.

The product deployment is straightforward and is supported on multiple types of infrastructure. This makes it easy to decide how it best fits your organization.

The dashboards and reporting are fast and detailed, making it easy to find what you need for an investigation or metrics for leadership.

The Human Challenge is a game changer and is much more user-friendly than a traditional CAPTCHA. This challenge option gave us confidence when deploying the solution knowing users would have a straightforward way to solve a challenge themselves if blocked.

Support is also fantastic and just an instant message away. Reseña recopilada por y alojada en G2.com.

Some specific data you may want to investigate over a long period may not be available directly in the UI. However, support has been great in assisting with any questions. Reseña recopilada por y alojada en G2.com.