Pros y Contras de Gusto

I find Gusto incredibly user-friendly and scalable for my growing business. The platform's ease of setup and navigation, along with the useful updates, provide me with the confidence I need for expansion. Whenever I've needed additional clarity, the support team has been prompt, clear, and kind. Reseña recopilada por y alojada en G2.com.

I have not found any downsides to Gusto yet. Reseña recopilada por y alojada en G2.com.

Navigating through Gusto is straightforward. I can easily and quickly locate the tasks I need to complete. All the necessary information, such as pay stubs, taxes, contributions, and benefits, is readily accessible. Their customer service is excellent, and they are highly responsiveNavigating through Gusto is straightforward. I can easily and quickly locate the tasks I need to complete. All the necessary information, such as pay stubs, taxes, contributions, and benefits, is readily accessible. Their customer service is excellent, and they are highly responsive. Reseña recopilada por y alojada en G2.com.

One downside is that some features may take a little time to get used to, especially for new users, and certain options can feel a bit buried within the platform. Reseña recopilada por y alojada en G2.com.

Pros:

Basic payroll functions work fine. Reseña recopilada por y alojada en G2.com.

Cons:

Failed to properly handle state tax filings

Zero proactive communication about filing issues

Contradictory responses from support

Refused to take responsibility for their errors Reseña recopilada por y alojada en G2.com.

Easy to use platform, bountiful features, INCREDIBLE customer support. In transferring to Gusto from Paychex, I immediately felt relief. I received excellent support during the implementation and integration of Gusto into our payroll processes and had to make very little changes. Almost every new company does that. Here is where Gusto differs in my mind. Their staff is STILL INCREDIBLE to work with on a regular basis, which is rare today to say the least. Customer service is out the window and the bottom line is the focus and this is the norm. Thank you Gusto for raising the bar. ANYONE can build a software platform!!!! What is rare is the positve, extremely helpful and intuitive system, backed by one of the best (if not the best) support teams I have ever worked with. I absolutely dispise being told "we don't" or "I can't" when dealing with customer service, which is something you don't hear from this team. Instead they use the approach I have for years in customer service: We don't have problems, we have solutions, and although we are unable to fullfill your original request, here are some options and things we can do. Thank you Gusto! Very refreshing to work with people that are knowledgable, empathetic, logical, and that have problem solving skills as well as customer service skills. Your teams kill it every day, thank you for all you have done and continue to do to make this portion of my job so much easier. Reseña recopilada por y alojada en G2.com.

I have to be honest, and I know it may cause skeptisism about my review, but I can't think of anything that I dislike about Gusto, yet. LOL. Have I had issues, sure. Gusto quickly offered no -stress solutions. Is there restrictions that I have had to change operations around, yes. Gusto did their best to assist me in getting a solution in place that would minimize impact to our operations, while ensuring we are compliant. I aboslutely LOVE the lets find a solution mentalilty of everyone I have spoken to or chatted with @ Gusto! Don't lose that, I beg of you! It is what sets you aside from the seemingly endless list of payroll "providers". Reseña recopilada por y alojada en G2.com.

GUSTO hace que los Recursos Humanos y la Nómina sean muy fáciles de realizar. Manejo varias nóminas cada semana y la mayoría de ellas son esfuerzos coordinados de ProCare y GUSTO. GUSTO es la configuración principal para todas las nuevas contrataciones de nuestras empresas. Cada nuevo empleado se configura y la nómina se procesa a través de GUSTO para todas nuestras empresas. Es muy fácil de usar y obtener los informes necesarios para manejar las operaciones diarias. Su servicio de atención al cliente es muy útil siempre que se necesita. La integración de nuevos empleados de GUSTO es muy fácil de realizar. Uso GUSTO todos los días e incluso desde casa en mis días libres si lo necesito. Reseña recopilada por y alojada en G2.com.

No he encontrado nada que no me guste de las aplicaciones y procesos de GUSTO. Todo funciona perfectamente para mí y nuestras empresas. Reseña recopilada por y alojada en G2.com.

Antes de Gusto, usaba OnPay para gestionar mi nómina. Con los informes de OnPay llegando tarde, los empleados no recibían el pago correctamente, y me costaba horas corregir los informes estatales y federales, lo que llevaba a cientos o miles en multas. Estaba estresado y me sentía engañado. Así que busqué una nueva aplicación y encontré Gusto. Solo costaba $5 más al mes que OnPay, tomó unos 10 minutos configurarlo, y en los años que he estado con Gusto, encontré que cada informe se presentó con precisión a tiempo y el servicio al cliente siempre estaba a solo un mensaje o llamada de distancia. Nuestros empleados no solo recibieron el pago a tiempo, sino que también disfrutaron enormemente de la interfaz. Ahora, estoy casi arrogante sobre cuán seguro estoy. Gusto presentará todo perfectamente, y me siento tan agradecido de que sea lo menos de lo que necesito preocuparme al dirigir mi negocio. Reseña recopilada por y alojada en G2.com.

Hay tantas funciones útiles que a veces puede resultar un poco abrumador. Afortunadamente, el proceso de incorporación es sencillo y hay listas para que puedas ir un elemento a la vez. Reseña recopilada por y alojada en G2.com.

Rippling is so much better. please use rippling Reseña recopilada por y alojada en G2.com.

Gusto is perhaps the worst company I've ever engaged with for customer service. Any issue at all? Expect to be put on hold for 45 minutes + with zero insight to resolving the issue. Problems with your account? They will insist you complete the same verification procedures over and over. Have a question about your account? They will give you incorrect information and repeat over and over again there system won't allow you to update anything.

Quite literally the definition of insanity. If you have any self-respect and care about your time and sanity, use Rippling. Reseña recopilada por y alojada en G2.com.

Gusto is a thoughtfully designed platform that offers an exceptionally user-friendly experience. It streamlines time tracking, payroll, and money transfers, making these processes both simple and enjoyable. The app-first approach enhances usability, creating a seamless and intuitive system that feels modern and efficient. Reseña recopilada por y alojada en G2.com.

Gusto is lacking a bit fo the customization that would be helpful, but they clearly are implementing new features and have a thoughtful approach to processes and the user experience. Reseña recopilada por y alojada en G2.com.

Switching to gusto for payroll was one of the best decisions I've ever made. On boarding employees is seamless, time tracking is fantastic, and running reports is easy. Gusto maps to QuickBooks online which saves us time and money and allows us to put our energy towards more important organizational things. If you're looking for an easy to implement, and easy to use with provides great customer support gusto is right for you. If you're looking for a payroll partner, you should really consider gusto. Reseña recopilada por y alojada en G2.com.

I wish the human resources function was included with the pricing. Reseña recopilada por y alojada en G2.com.

We were confident we would like the software, but we were pleasantly surprised by how much we like the people who work at Gusto. They are so friendly and helpful and really want you to have a good experience with your transition. You can tell that their employees like working for Gusto and feel empowered to do their jobs well. Reseña recopilada por y alojada en G2.com.

So far, we have no dislikes and have had no surprises. Reseña recopilada por y alojada en G2.com.