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31 PrimeSuite Reseñas
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En 2014, cuando comencé con Greeway, su servicio al cliente y escalabilidad eran atractivos. Ahora el sistema está plagado de problemas, es deficiente en funcionalidad, mal apoyado por su servicio al cliente y te cobran por cada característica. Reseña recopilada por y alojada en G2.com.
Primesuite está mal organizado con un soporte deficiente. Los problemas y errores están aumentando exponencialmente y su equipo de soporte no está capacitado para responder a las frustraciones y quejas de los clientes. Son insensibles a las necesidades de las prácticas pequeñas y medianas, especialmente en términos de flexibilidad para tratar con proveedores y personal que están en el flujo de ver pacientes y no están esperando para devolverles la llamada. Mi personal pasa la mitad de sus días tratando de encontrar soluciones alternativas para las cosas que no funcionan bien y las que obstaculizan su flujo de trabajo. Sus fallos en el uso significativo causaron una demanda hace varios años y su inadecuado panel de MIPS nos obliga a hacer informes manuales. Reseña recopilada por y alojada en G2.com.
developing templates and use of templates Reseña recopilada por y alojada en G2.com.
poor technical support unable to solve problems recurrent data loss and no autosave feature once the data input is done if there is a glitch or error, all the data is lost. log in always gives an error, the first time I log in and technical support unable to fix it Reseña recopilada por y alojada en G2.com.
Greenway is a very easy to use electronic health record system. Reseña recopilada por y alojada en G2.com.
Sometimes with updates there can be times it slows the system down or causes something else not to work. Reseña recopilada por y alojada en G2.com.
Greenway primesuite is user friendly in that it is easy to learn and use. Not much training is needed to start using the platform. There are lots of nice features such as being able to customize flow sheets as well as orders tracking. Ease of generating reports is nice. Customer support is excellent. Task feature is helpful in being able to document and quickly reference what you have documented. Task feature is also helpful for in office communication. Within the health care system it is helpful for other offices to be able to document and view other practices information in greenway for continuity of care of care for the patient. The patient portal system is great for patients to be able to access their own medical information, as well as communicate with the office via the internet. It helps reduce phone calls and overall helps the office run more smoothly. We can send them information securely thru the patient portal, and they can communicate back via the portal. Reseña recopilada por y alojada en G2.com.
The appointment schedule feature could use some updating. It takes a lot of clicks to get to what you need. Some streamlining would be helpful. You cannot cancel and reschedule a patient with one click of a button. It takes several clicks. There is no way to edit the appointment date or time once it has been scheduled. You have to completely cancel it out and create a new appointment. Also, sometimes greenway lags and runs slow. Unsure if it is related to our computers or the actual system. Reseña recopilada por y alojada en G2.com.
I loved the use of the face sheet which had a nice overview of the patient's history, medications, lab results and so on right on the first sheet. It was also very useful to be able to make flow sheets with lab results and immunization records and so on. Reseña recopilada por y alojada en G2.com.
Greenway had many technical errors and would often run so painfully slow, slowing down our days dramatically because we were unable to document each patient visit. Sometimes adding or prescribing medications was very mundane and had a lot of extra clicks to get through. It does not seem as modern or updated as Epic, for example. Reseña recopilada por y alojada en G2.com.
While I was using greenway, the one thing I liked about it was how easy it was to view several physicians schedules at the same time. Reseña recopilada por y alojada en G2.com.
Greenway is not fully functional. We had to have a separate collections technology that was suppose to be able to integrate and talk to Greenway. There were several days each week that this would not work and we were not able to see what a patients copay/deductible amount should be. Reseña recopilada por y alojada en G2.com.
Me gusta que, con sus habilidades muy limitadas, sea confiable. Siempre puedo contar con que haga la pequeña cantidad que es capaz de hacer. Nunca tengo que preocuparme de que se pierda información, lo cual es un problema con otro software que usamos. Reseña recopilada por y alojada en G2.com.
La configuración, los botones y la información son arcaicos. Se siente como usar una computadora muy antigua y es problemático. Tengo que hacer clic en tantas cosas, tengo que pausar y hacer clic, y pausar y hacer clic cada vez que quiero hacer tareas muy simples. Además, cada vez que quiero buscar nuestro horario, tengo que recargarlo. No hay forma de filtrar el horario para espacios disponibles, así que tienes que hacer clic y buscar y solo puedes hacer eso durante 5 días seguidos antes de tener que restablecer la información nuevamente. Reseña recopilada por y alojada en G2.com.
The layout of the program is great. It’s easy to navigate and find exactly what you are looking for. Reseña recopilada por y alojada en G2.com.
There are tons of glitches and the customer service is not always great. It takes a long time to get certain issues fixed, if they get fixed at all. Reseña recopilada por y alojada en G2.com.
