Reseñas y detalles del producto de Greater Giving

El sitio web es fácil de usar y entender. Reseña recopilada por y alojada en G2.com.

No he encontrado nada hasta ahora. Si no puedes resolverlo, están allí para ayudarte. Reseña recopilada por y alojada en G2.com.

Nos encanta lo fácil de usar que es. Y también el apoyo que recibimos cuando tenemos una pregunta. Reseña recopilada por y alojada en G2.com.

Nos gustaría ver una mejor integración con nuestro CRM principal. Reseña recopilada por y alojada en G2.com.

The most helpful thing about GG is the reporting of all sales and rsvps. I have used spreadsheets previously in capturing sponsorships and RSVPs and doing table assignments. The system is set up to help you do this and certain reports make the job easy. It takes time, but it was amazing and accurate when complete. I also loved how pretty everything is....the platform is glossy, professional looking and intuitive. Overall pretty user friendly. Reseña recopilada por y alojada en G2.com.

My least favorite aspect of GG is having a silent auction only available online. These are my issues:

1. When guests walk into an event, once they get through registration, most prefer not to have to spend more time, especially on the phone, creating a login and pw to bid.

2. The login process is cumbersome (as it would be for anything), but on top of that, we have been to 3 events that use GG, and GG remembers our email address, but expects us to remember our password (who remembers those?), or to set up a new one, which my husband and I both tried to do and it kept spitting us back out to either "forgot your password?" or a previous GG event, NOT the one we were attending in that moment. We almost didn't bother trying to bid because it was such a pain. We tried again, working off our registration welcome link (vs the link that had been shared pre-event) and it finally worked.

3. People 60 and over. many of whom have the deeper pockets, don't like or trust online giving.

4. When I personally attend a social function, I want to visit and interact, either with my plus one, or with other guests. I don't like being glued to my phone to shop or keep bidding on the silent auction. I also like the actual pen and paper aspect of a silent auction because you can see who you're bidding against and that's part of the entertainment for some.

5. All of the silent auctions I have been to that used this had issues when you got "to the end" of the auction items, it takes a few seconds to refresh to see the next section of items (like you used to get to the end of Facebook and have to refresh, especially with bad wifi). The problem is if you don't know there are more items, you might not wait that few seconds; you just assume you're at the end. This was especially frustrating in one venue, where we had great wifi, but slow refresh. Several of our items at the end had very low winning bids because not everyone saw them. We learned this because people were looking for a certain item, and complained that it wasn't on there.

6. When you get outbid, you are texted with the # of the auction item, but no description. If you have bid on a lot of items, and are interrupted by people, food or program, you have NO IDEA what you got outbid on. It's overwhelming, you skip it and when everyone does that, fewer bids happen.

Solutions:

1. Login process could/should be simplified.

2. Either remember us from event to event or delete all logins and pw post-event, so you have to start fresh at every event.

3. I'm not sure this problem is solvable.

4. Can you figure out a way to accommodate online and paper silent auction bidding seamlessly? I bet it can be done!

5. This particular problem made me very frustrated with GG. More so than with the login. Especially since we had good wifi.

6. Can name of package be included with the package # in the text that says you've been outbid? Reseña recopilada por y alojada en G2.com.

I can manage my auction, ticketing, seating chart, donations and sponsorships in one platform that is web based and offers an online auction platform. I have used Auction Tracker paired with a mobile bidding supplier and it was unwieldy and a pain to transfer over right before the auction. I have used Raisers Edge Events module for ticketing and sponsorships and would prefer to use that but they do not offer an auction component and so we made a conscious decision to use Greater Giving even though I have to do a lot of transferring of information into Raisers Edge after the event. Customer service through chat is great and very helpful if I have an issue. Reseña recopilada por y alojada en G2.com.

The learning curve is very steep with Greater Giving bc as a database it has some significant idiosyncrasies that if you do not know about them ahead of time you can make some serious mistakes in setting up your auction/gala. I am not a web designer so my event websites tend to look rather plain compared to the sample ones. They are functional. The reporting is not ideal because in order to import my guest list and who actually attended/checked in into Raisers Edge I had to use two different exports and combine them with a vlookup.

I do use the recommended reports but I also wish that I could get information just in CSV format instead of a Crystal Reporting type of formatting even with an excel export. Reseña recopilada por y alojada en G2.com.

Greater Giving es increíblemente intuitivo para el usuario. Cuando estoy entrenando equipos de voluntarios, sé que solo tomará unos minutos ponerlos al día en la noche del evento. Reseña recopilada por y alojada en G2.com.

El back-end podría tener un poco más de capacidades de personalización, pero en general hace todo lo que necesito que haga. Reseña recopilada por y alojada en G2.com.

He estado usando GreaterGiving durante años y no usaría nada más para nuestros eventos. Es el más fácil de usar, también un gran servicio al cliente. La capacidad de deslizar tarjetas de crédito y emparejarlas con números de postores es esencial para un evento sin problemas. Los informes, los formularios pre-hechos, todas las guías - ¡MUY útiles! Reseña recopilada por y alojada en G2.com.

Realmente no puedo pensar en nada que no esté funcionando bien. Si no puedo resolver algo, simplemente chateo o llamo al servicio al cliente y siempre obtengo ayuda rápidamente. Tal vez mejorar la funcionalidad de algunas cosas como los letreros de subastas silenciosas para que puedan ser editados y agregar gráficos. ¡Esa es la única mejora en la que puedo pensar! Reseña recopilada por y alojada en G2.com.

Me encanta que Greater Giving tenga capacidades completas para eventos, incluyendo la aceptación de pagos, la entrada de información de patrocinio, capacidades de asientos, etc., y que sea fácil de usar en su mayor parte. Reseña recopilada por y alojada en G2.com.

Yo diría que la desventaja es que puede ser difícil manejar el back end de los sitios web y desearía que tuvieran más plantillas fáciles de usar. Aparte de eso, sería útil si también fuera un CRM completo con otras características. Reseña recopilada por y alojada en G2.com.

Fue fácil usar su software y el servicio al cliente fue excelente. Muchos videos útiles también mientras nos preparábamos. Nuestra subasta fue sin problemas gracias a Greater Giving. Reseña recopilada por y alojada en G2.com.

Hubo una curva de aprendizaje con el software, pero nada que no pudiéramos resolver con algo de tiempo dedicado a explorar el producto. Reseña recopilada por y alojada en G2.com.

The flexibility of the system...and the high quality technical support Reseña recopilada por y alojada en G2.com.

The systems takes takes time to learn and requires some technical skills Reseña recopilada por y alojada en G2.com.

The reports are generated as soon as your transactions are processed. Reseña recopilada por y alojada en G2.com.

The glitch if you update the Edit page setting and Edit on the Website changes are overwritten. Reseña recopilada por y alojada en G2.com.