Pros y Contras de DocStar ECM

Automated AP process, electronic file retention, ease of use and finding invoices Reseña recopilada por y alojada en G2.com.

Couple of issues with OCR text recognition to iron out with DocStar Reseña recopilada por y alojada en G2.com.

Mi parte favorita del sistema DocStar ECM es que combina potentes capacidades de flujo de trabajo con la capacidad de almacenar documentos de manera precisa y segura para requisitos de retención a largo y corto plazo. Reseña recopilada por y alojada en G2.com.

Es difícil encontrar una parte del software que no me guste, pero si tuviera que ser quisquilloso, diría que mi parte menos favorita es la porción de OCR. Sin embargo, está creciendo para volverse cada vez más precisa con el tiempo. Reseña recopilada por y alojada en G2.com.

The ease of use of the system and the ability to move documents to other users and to send documents outside the system Reseña recopilada por y alojada en G2.com.

The system can be a little slow at times, but that can be dependent on the specific server it's hosted on or the internet service Reseña recopilada por y alojada en G2.com.

The system has make the trace ability for documents very easy. The PIF technical support are wonderful and very helpful. Thank you!! Reseña recopilada por y alojada en G2.com.

As of right now nothing at all. I have been using this program for less than 1 years. Reseña recopilada por y alojada en G2.com.

i like we can scan our invoices and monthly backup in the system Reseña recopilada por y alojada en G2.com.

When the system crashes if you have looked at too many scans Reseña recopilada por y alojada en G2.com.

We are able to store invoices in docstar, so it is very simple to find one within seconds. Reseña recopilada por y alojada en G2.com.

sometimes the system is a bit slow, but usually resolved within a day. Reseña recopilada por y alojada en G2.com.

The ability to brainstorm needs with a rep. We have a pretty intricate business and opposed to hearing, no constantly, or itll cost x, theyre willing to help find a solution to help make the pairing a more efficient one Reseña recopilada por y alojada en G2.com.

Customer service lack of knowledge. They more so gather information for other tiers than troubleshoot issues. Had to wait for them to chat with a higher tier tech for them to tell me what they had to do. Frustrating, but now we have a direct contact to a Sr tech. Reseña recopilada por y alojada en G2.com.

I like the ease of uploading files to DocStar. Reseña recopilada por y alojada en G2.com.

DocStar isn't intuitive to use. When there is an issue with using the platform, it is easier to create a work around than to get the help desk or project manager involved to get it fixed. Normally, a bug causes great delay in our productivity. Reseña recopilada por y alojada en G2.com.

The simplicity of the system which made the training of my employees very smooth. Reseña recopilada por y alojada en G2.com.

At startup we had a new support team and had numerous challenges, but all good now. Reseña recopilada por y alojada en G2.com.

Quick visibility to invoices and where they are in the AP approval process. Reseña recopilada por y alojada en G2.com.

Nothing yet. Haven't gotten too deep into the system yet. Reseña recopilada por y alojada en G2.com.