Reseñas y detalles del producto de Dialpad Support

mostly that the tool is integrated with dialpad so I can use it without having to switch back and forth that that it's still separate from my personal contacts. Reseña recopilada por y alojada en G2.com.

Nothing really so far. It's a straight forward basic tool Reseña recopilada por y alojada en G2.com.

I love the detailed information that it provides to help d my daily task. Reseña recopilada por y alojada en G2.com.

It sometimes kicks me off duty when answering calls Reseña recopilada por y alojada en G2.com.

not having problems and hearing quality kmkm Reseña recopilada por y alojada en G2.com.

its ran by the internet and when it goes down it doesnt work at all Reseña recopilada por y alojada en G2.com.

Me gusta poder participar y escuchar llamadas en vivo. Escuchar y revisar mis llamadas de CSR ayuda a nuestra empresa a fortalecerse y ser más competente en ofrecer el mejor servicio al cliente. Reseña recopilada por y alojada en G2.com.

Este es el primer software de este tipo que he utilizado. No tengo nada con qué compararlo. No puedo en este momento pensar en algo que cambiaría. Reseña recopilada por y alojada en G2.com.

Organized by frequently used contacts and good UI Reseña recopilada por y alojada en G2.com.

Nothing, the contact center is simple and easy to use Reseña recopilada por y alojada en G2.com.

Dialpad is extremely easy to use. It works well, very user friendly. Reseña recopilada por y alojada en G2.com.

Sometimes it goes slow. The voice-to-text also doesn't always translate correctly. Reseña recopilada por y alojada en G2.com.

I love how easy it is to use! I use this all day at work, and it's great! Also love the text feature. Reseña recopilada por y alojada en G2.com.

It works great on the computer, but the transfer process on the phone fails often, but other than that it's great! Reseña recopilada por y alojada en G2.com.

By providing a secure, holistic, user friendly, VOIP platform - we were able to transfer from hardwire desk phones to soft phones easily and gain user adoption extremely quickly.

It has great analytics, ability to record calls, ability to live coach and listen, AND the AI functionality to see call transcripts in real time is super cool. You can set calling cards to remind your sales staff of certain points to touch simply by a Keyword being said in their conversation.

Anytime we've needed Dialpad support they've been quick to respond, friendly, and execute our requests in a timely manner. Reseña recopilada por y alojada en G2.com.

Can't think of anything. The online resource centre walks through videos of how to do everything, and can be used by anyone to answer any questions. Overall Great Platform!

The only thing I wish they added was Mass-Texting from Short-codes - we use a separate provider for this feature but once that is all rolled into Dialpad, it will be a one-stop-shop for all of our customer communication needs. Reseña recopilada por y alojada en G2.com.

Me encanta lo fácil y rápido que es configurar un centro de llamadas y al mismo tiempo hacer modificaciones cuando es necesario. Cuando ocurre un evento mundial y el equipo de ventas/servicio al cliente quiere implementar una nueva estrategia de enrutamiento o nuevos mensajes, puedo configurarlo en menos de 20 minutos. Reseña recopilada por y alojada en G2.com.

Es muy agradable tener la capacidad de simplemente grabar un nuevo mensaje en su portal de administración, pero no se puede descargar después para usarlo en otros lugares si es necesario. Solo una pequeña molestia, pero se puede resolver grabándolo primero en la computadora. También sería bueno tener algunas integraciones más profundas con las plataformas CRM para que cuando un llamante llame, pueda recuperar su información y tomar algunas decisiones de enrutamiento basadas en eso. Reseña recopilada por y alojada en G2.com.

I've used many different systems from Jive to 8x8. This is by far the most intuitive from both the admin and rep side. Very easy to add/remove agents from queues. The weight system for determining which agent has higher priority is awesome. Support is very quick to respond, unlike most - they have a live chat where you can ask questions. The analytics system is robust with many different filters to use. Calls aren't only recorded but they have a nifty voice transcription which is awesome for reviewing calls quickly (the transcription isn't 100% accurate - however you can easily follow on what they meant to say). Reseña recopilada por y alojada en G2.com.

Some extra functionality could be better with viewing the real-time dashboard. While you can see whose on a call, whose available and who is not; you can't see what call center queue they are currently on.

By default agents can pick and choose queues to put themselves in "Dnd" i.e. they can be "available" to take calls but be off in certain queues. There should be an option to turn this off. Reseña recopilada por y alojada en G2.com.