Never was a fan of trouble tickets and thought they go into lala land. With Dial Pad that is different. Sent in an issue and it was resolved immediately and communicated to me as well. Reseña recopilada por y alojada en G2.com.
Not much to say here. I have not had an issues with support at DialPad Reseña recopilada por y alojada en G2.com.
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Dialpad es rápido, eficiente y extremadamente fácil de usar.
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I've been using Dialpad for a while now, and I have to say their customer support is absolutely outstanding! Every time I reach out, they are always available with no wait time, which is a rare find these days. Whether I contact them via chat, phone, or email, I am always greeted by a knowledgeable and friendly support agent who genuinely wants to help.
What really sets Dialpad apart is how proactive their support team is. Instead of just giving generic responses or scripted troubleshooting steps, they actually go into my account, investigate the issue firsthand, and guide me through the fix. This level of hands-on support makes the process so much easier and efficient.
On top of that, they don’t just stop at fixing the immediate issue—they actually follow up! I’ve had multiple instances where a support agent called me back just to make sure everything was working smoothly, which shows they truly care about customer satisfaction.
If you're considering Dialpad, know that you're not just getting a great VoIP solution, but also a top-tier support team that makes sure you’re never left hanging. Highly recommend! Reseña recopilada por y alojada en G2.com.
None at all! Dialpad support is always responsive, helpful, and proactive in resolving issues quickly. Reseña recopilada por y alojada en G2.com.
Dialpad Support is easy to use and straightforward. I like that they follow up with an email after you are finished so you remember all the steps. It is a quick and efficient way to get help. The customer support is excellent! I have used it several times in the last month. Reseña recopilada por y alojada en G2.com.
I don't think I have encountered anything I dislike about Dialpad. Reseña recopilada por y alojada en G2.com.
The most helpful thing about Dialpad Support is the people. I am a one person office and not very tech savvy as the Administrator. I had used Dialpad for over a year and then I made changes to my phone system that involved changing my DialPad and my actual mobile numbers. The people were so helpful in getting everything reestablished and in setting me up with an additional feature set that I did not understand. They gave me instructions and told me they would call me back in five minutes to ensure everything worked. Five minutes later, my DialPad rang and I was able to report all systems go!! Their patience in explaining what to do and why was outstanding!! Reseña recopilada por y alojada en G2.com.
It is frustrating to go through a couple of rounds of chatbot service before realizing, the problem will require a person, but I guess that is part of the diagnostic process. Reseña recopilada por y alojada en G2.com.
La capacidad de la IA para filtrar el sentimiento tanto de los llamantes entrantes como de los agentes nos permite mejorar nuestro soporte en el centro de contacto y la formación de los agentes. Esto ha sido un cambio radical para nosotros, lo que ha elevado el rendimiento de nuestro soporte al cliente. Reseña recopilada por y alojada en G2.com.
La interfaz de usuario necesita una renovación, una simplificación de la interfaz ayudaría a los agentes a navegar más fácilmente ya que ocasionalmente se pierden en la plataforma. La simplificación de la terminología y más asistentes de proceso podrían realmente ayudar a desplegar la solución en su máxima extensión. Reseña recopilada por y alojada en G2.com.
Lo que más me gusta del centro de contacto de Dialpad Ai es que me permite conocer toda la conversación con los clientes y registra las soluciones y acciones que se han discutido en palabras, así que puedo simplemente copiar y pegar los detalles importantes de la conversación. Reseña recopilada por y alojada en G2.com.
Hasta ahora no tengo nada en particular que odie de este producto, es muy útil. Reseña recopilada por y alojada en G2.com.
La mejor parte del Centro de Contacto AI de Dialpad son sus funciones de IA en tiempo real, como las transcripciones de llamadas en vivo y el análisis de sentimientos, que ayudan a los agentes a responder de manera más efectiva y mejorar las interacciones con los clientes al instante. La integración con otras herramientas y la interfaz fácil de usar también hacen que la gestión y el análisis del soporte al cliente sean mucho más eficientes. Reseña recopilada por y alojada en G2.com.
Un inconveniente del Centro de Contacto de Dialpad AI es que las funciones de IA, como las transcripciones y el análisis de sentimientos, a veces pueden ser inexactas, lo que podría llevar a malentendidos durante las llamadas. Además, la plataforma ocasionalmente experimenta retrasos o fallos, lo que puede interrumpir el flujo de trabajo. Reseña recopilada por y alojada en G2.com.
The ease of access to helpful information. They are always super responsive! Anytime I have had questions it is always easy to get a hold of someone and the response is very timely. Reseña recopilada por y alojada en G2.com.
Having to schedule appointments to get help Reseña recopilada por y alojada en G2.com.
Gran conjunto de características, incluyendo transcripción y grabación en línea, características de IA, integración con Salesforce y Service Now y muchas otras. Aplicación muy fácil de usar, el soporte al cliente también es excelente. La implementación fue muy fluida y rápida. Reseña recopilada por y alojada en G2.com.
No hay mucho que no guste. El único problema que tuvimos fue cuando hubo un ataque de denegación de servicio a algunos proveedores de EE. UU. que afectó a Dialpad, pero esto se resolvió rápidamente. Reseña recopilada por y alojada en G2.com.
Dialpad's call recording, transcription, and AI summary are great for documentation.
Dialpad does a good job of being user friendly on the agent who is using the call.
The IVR's are pretty simple to build in comparison with other Contact Centers.
They can get it up and running really quick. Reseña recopilada por y alojada en G2.com.
Dialpad's reporting is very limited and not something a serious contact center needs. You either need a full time data analyst who can create and pull reports pretty much every day or you just need to be a company who doesn't care about their numbers.
Monitoring agents real time can be a nightmare. There's always a delay on the dashboards and you won't know what status an agent is in real time unless you're constantly refreshing.
The system in general takes time to pull the full transcript, call recording, and AI summary so this can add time to your calls. If you're taking hundreds to thousands of calls in a day, this adds up and backs queues up in caller sprints.
They don't use Skills, they use "contact centers" which actually makes it challenging to monitor real time. instead of looking at all of the agents and seeing they're skills like most Contact Center Software, you have to look at each individual contact center. If you want a skill, for reporting, you have to build it this way. There's also reporting limitations by doing it this way. You can not see certain KPIs because for some reason their dashboards will not aggreagate those metrics.
Dialpad is also not PCI compliant on their IVRs if you want to create an IVR to deflect payment, you will need to use someone else to build an automated IVR.
They also do not have reporting for Email or Chat. There's no way to count volume in either of those.
Their Email/Chat/SMS -Digital Engagement- is very bare. There's no reporting around it. It is completely separate from the phone systems. It is not easy to jump back and forth for skilling. Reseña recopilada por y alojada en G2.com.
¡Bernard es el mejor! Es conocedor, divertido y un pensador crítico. Reseña recopilada por y alojada en G2.com.
No soy fan del sistema de ayuda automatizado, lo encuentro un bucle interminable. Reseña recopilada por y alojada en G2.com.
