Reseñas de Dialpad Customer Intelligence Platform

I've been using Dialpad for a while now, and I have to say their customer support is absolutely outstanding! Every time I reach out, they are always available with no wait time, which is a rare find these days. Whether I contact them via chat, phone, or email, I am always greeted by a knowledgeable and friendly support agent who genuinely wants to help.

What really sets Dialpad apart is how proactive their support team is. Instead of just giving generic responses or scripted troubleshooting steps, they actually go into my account, investigate the issue firsthand, and guide me through the fix. This level of hands-on support makes the process so much easier and efficient.

On top of that, they don’t just stop at fixing the immediate issue—they actually follow up! I’ve had multiple instances where a support agent called me back just to make sure everything was working smoothly, which shows they truly care about customer satisfaction.

If you're considering Dialpad, know that you're not just getting a great VoIP solution, but also a top-tier support team that makes sure you’re never left hanging. Highly recommend! Reseña recopilada por y alojada en G2.com.

None at all! Dialpad support is always responsive, helpful, and proactive in resolving issues quickly. Reseña recopilada por y alojada en G2.com.

We are extremely excited to be able to gather valuable data with the Dialpad support insights/analytics. Now we can monitor all our agents and contact centers with an easy click of a button. We are also excited for the automatic ai transcription - being able to look back on a quick summary of a call with action items is very useful. Reseña recopilada por y alojada en G2.com.

We do wish that we could ring all members of a contact center simultaneously like departments. Reseña recopilada por y alojada en G2.com.

There are many things to like about this service, such as:

1. Ability to use existing employee's phones, tablets and computers to leverage this service.

2. Apps for iOS, Android and Windows environments.

3. User customization for ringing unique phone lines and tweaking the interface based on personal preferences.

4. Near-real time textual dictation and display of live voice calls.

5. AI-generated summary of voice calls for quick references.

6. Admin's ability to view call metrics of the various phone lines assigned to team members.

7. Lots of flexibility to support voice, texting and even fax communications for the business with customers, along with a single integrated platform for everything. Reseña recopilada por y alojada en G2.com.

While there are many great features for this service, it does require quite a bit of a learning curve for the Admin to take in to become fully proficient with everything. It also takes some time to work with and train the users to ensure they have a full grasp on the capabilities and know how to use it for maximizing utility of it within the business unit. One of the key user preferences to receive notifications appears to be hidden deep in the app's UI -- that made it difficult to diagnose an issue that one of our users was having. Reseña recopilada por y alojada en G2.com.

Lo que más me gusta de Dialpad Meetings es su facilidad de uso combinada con audio y video de alta calidad. El acceso con un solo clic de la plataforma elimina la necesidad de configuraciones complicadas, y su función de transcripción impulsada por IA es un cambio radical para capturar notas de reuniones en tiempo real. También aprecio la integración fluida con herramientas de productividad como Google Workspace y Microsoft 365, lo que facilita programar y unirse a reuniones directamente desde mi calendario. Reseña recopilada por y alojada en G2.com.

No hay nada que no me guste en Dailpad, pero las grabaciones de Dailpad no están disponibles para algunos estados. Pero no es un gran problema. Reseña recopilada por y alojada en G2.com.

Me encantó que Dialpad tiene una interfaz limpia y moderna. Incluso si no eres un experto en tecnología, te familiarizarás rápidamente. La calidad de las llamadas es de primera categoría. Ya sea una reunión de equipo o una llamada con un cliente, ofrece claridad. Funciona sin problemas en teléfonos, escritorios e incluso a través de un navegador. Las funciones de transcripción y toma de notas son increíbles. La colaboración es muy sencilla. El equipo de atención al cliente es increíble, siempre trabajando para resolver el problema. Lo uso todos los días como mi aplicación de marcación. Es muy fácil de integrar e implementar en la personalización de Salesforce. Reseña recopilada por y alojada en G2.com.

Dialpad necesita resolver el problema de retraso, a veces la llamada se desconecta sin embargo toma tiempo. Todavía no hemos encontrado una solución para vencer la duplicación en las llamadas. A veces una llamada se registra dos veces. Reseña recopilada por y alojada en G2.com.

The connection between the phone app, computer app and IP phones allows for seamless integration of the phone in our companies day to day operations. Being able to look back at phone calls a see the highlights and objectives is really helpful to my employees. It is a great addition to our communications with our customers. Reseña recopilada por y alojada en G2.com.

There are times where phone calls may ring on the connected cell phones and we are unable to answer. 95% of the time it works, but there are times where we cannot connect and have to call back the customer. Reseña recopilada por y alojada en G2.com.

Creo que la capacidad de transcribir llamadas en vivo hace que la aplicación sea mi favorita. Estoy en contacto con clientes todo el día y puedo hablar con mis clientes en EE. UU. por teléfono. DialPad ofrece la opción de pegar la conversación directamente en mi CRM ya que proporciona el resumen de la conversación general con mi cliente. Me ahorra mucho tiempo y esfuerzo. Reseña recopilada por y alojada en G2.com.

Lo que no me gustó hasta ahora es que los mensajes de texto fueron deshabilitados, lo que afectó mi productividad, aunque luego se restauró, en resumen, la gestión de SMS. Reseña recopilada por y alojada en G2.com.

I am able to have a desk phone and answer calls from there and also able to leave my desk and answer calls from my cell phone anywhere. Being able to seemlessly transfer calls from both desk phone and cell phone is a game changer. The recording of the call with the AI and being able to go back and review the call again is a game changer. Reseña recopilada por y alojada en G2.com.

The backend of programming and adding new employees to the application is challenging. Reseña recopilada por y alojada en G2.com.

Dialpad Support is easy to use and straightforward. I like that they follow up with an email after you are finished so you remember all the steps. It is a quick and efficient way to get help. The customer support is excellent! I have used it several times in the last month. Reseña recopilada por y alojada en G2.com.

I don't think I have encountered anything I dislike about Dialpad. Reseña recopilada por y alojada en G2.com.

The most helpful thing about Dialpad Support is the people. I am a one person office and not very tech savvy as the Administrator. I had used Dialpad for over a year and then I made changes to my phone system that involved changing my DialPad and my actual mobile numbers. The people were so helpful in getting everything reestablished and in setting me up with an additional feature set that I did not understand. They gave me instructions and told me they would call me back in five minutes to ensure everything worked. Five minutes later, my DialPad rang and I was able to report all systems go!! Their patience in explaining what to do and why was outstanding!! Reseña recopilada por y alojada en G2.com.

It is frustrating to go through a couple of rounds of chatbot service before realizing, the problem will require a person, but I guess that is part of the diagnostic process. Reseña recopilada por y alojada en G2.com.