Pros y Contras de Decagon

Decagon excels with its quick response time, insightful feedback, and collaborative approach. The AI-powered "Ask AI" feature and the Insights tab stand out, offering quick conversation summaries and easy issue resolution. Strong tools and exceptional support make Decagon a highly effective partner. Reseña recopilada por y alojada en G2.com.

Decagon offers excellent functionality, but usability could improve with enhancements. Adding trends like DoD, WoW, and MoM to the Dashboard would make it easier to track shifts in trends, volume, and deflection rates. Prioritizing key insights in the Insights tab would help teams focus on high-priority items quickly. Reseña recopilada por y alojada en G2.com.

1. Pace of iteration is extremely helpful. If we have any issues that are blocking us, the Decagon team is very quick to iterate and unblock us.

2. The team is really fun and engaging, receptive to feedback, and willing to ideate and troubleshoot different solutions when we hit roadblocks.

3. The QA feature is incredible, and having control over the inputs there is a game changer.

4. The overall self serve improvements over the last half have been SO helpful. Controlling different settings, tools, having an audit log for revision history. The commitment to self serve options is clear and as a non-technical operations person, it's significantly improved my workflow with each new tool we have access to.

5. The tools feature is a HUGE game changer for us, unlocking the ability to easily integrate more of our endpoints without requiring Decagon intervention. Reseña recopilada por y alojada en G2.com.

1. The conversations open in a sidepeek and it is visually overwhelming to try and dig into conversation audit logs, etc. when the list of conversations is taking up so much real estate on the page when it's not being used at all. I would love to view conversations as their own page.

2. Filters are static and don't allow the ability to select AND or OR between different filters, and you can't filter by time within a day

3. Tags in the knowledge tab are just written in a list and nothing on the page indicates what the tag is related to or is controlling. It would be helpful if they were segmented by the type of tag. Ex: customer type, locale, user article segments, etc. You also can't filter by selecting multple tags, which is incovenient when looking for a specific subset of information. Reseña recopilada por y alojada en G2.com.

The AI performs extremely well and the team is both reliable and flexible to our needs. The implementation was seamless and over 4,000 customers interact with the AI on their support issues per day. Our customer support team could not operate without this tech. Reseña recopilada por y alojada en G2.com.

Some products are in early stages but those products are evolving quickly Reseña recopilada por y alojada en G2.com.

In a world where everyone is leveraging AI and there are a ton of new companies competing in the same space, hands on support is crucial! The Decagon team does this exceptionally well. Whether there's an issue, I need someone to bounce ideas off of, or we're implementing a new feature, the Decagon team constantly has my back. Reseña recopilada por y alojada en G2.com.

You need to have a dedicated person on your team to manage the bot. I find myself struggling with this, given my limited bandwidth. Reseña recopilada por y alojada en G2.com.

Speed, a world-class deployment team, and a partnership that aligns neatly with our company's vision. Reseña recopilada por y alojada en G2.com.

Minor product gaps. The lack of access to some basic features has been noticeable at times. Reseña recopilada por y alojada en G2.com.

Hay tanto de lo que presumir con respecto a nuestra asociación con Decagon. Decagon ha sido extremadamente efectivo al completar las acciones comunicadas en nuestras reuniones de manera oportuna. El equipo es accesible en cualquier momento y sabe al 100% de lo que está hablando, lo sabemos absolutamente por la mejora en los datos que analizo. En la fase de entrada de la integración, el equipo lo hizo extremadamente claro y simple en cuanto a lo que se necesita. Fue tan simple como tener preparados tus materiales de formación general. Gracias al equipo capacitado y conocedor de Decagon, pudimos colaborar y simplificar nuestros procesos de soporte a través de flujos de trabajo complejos, lo que ha resultado en un uso rápido y fácil en nuestro frontend para nuestros consumidores. Desde la implementación, el uso y la interacción con el chatbot han aumentado diariamente por parte de nuestros miembros. Estamos orgullosos de mencionar que miles de consultas de clientes han sido resueltas y desviadas en más del 90% para una línea de negocio. Nuestro soporte al cliente ha evolucionado para mejor y sigue creciendo. Reseña recopilada por y alojada en G2.com.

Al principio, es posible que requiera un monitoreo muy cercano para asegurar que el bot sea efectivo según la nueva información que le proporciones. Es un bot de aprendizaje. Esto podría consumir algo de tiempo dependiendo de cuándo se integre en tu negocio. Sin embargo, vale la pena basándose en los resultados que obtienes con el tiempo. No tendrás que hacer esto a medida que se le proporcione más y más información. Una vez que sepas cómo y por qué el bot reacciona en ciertos procesos, también aprenderás cómo interactuar con él para obtener los mejores resultados para esas soluciones rápidas. Reseña recopilada por y alojada en G2.com.

Decagon offers a robust solution that is customizable for your specific team goals. Implementation was very quick (<1 week) and the team is constantly pumping out new features (better analytics, knowledge suggestions, etc) that make Decagon stand out. They have a great team who meets with us weekly and helps solve problems quickly with creative solutions. Reseña recopilada por y alojada en G2.com.

As a new player in the space, Decagon lacks some self-serve customizability (ex. Deflection flows, APIs) that allows it's customers to build out themselves rather than requiring their team. I know this is on their roadmap but it's a big need for our team now to scale faster. Reseña recopilada por y alojada en G2.com.

El producto es excelente, el sitio de administración es fácil de usar y proporciona mucha información. Su comunicación es excelente y cumplen con los plazos. Reseña recopilada por y alojada en G2.com.

No me disgusta nada de Decagon. Estoy emocionado de ver su crecimiento a medida que continúan mejorando. Reseña recopilada por y alojada en G2.com.