Pros y Contras de Datto RMM

Uso Datto RMM todos los días para gestionar las computadoras en nuestra organización. Tiene todas las características que necesitas, fácil aplicación de políticas, gestión de alertas y dispositivos. Muchas formas de filtrar dispositivos, alertas, software, ¡lo que sea! Una vez instalado en un dispositivo, Datto filtra toda la información de hardware y software de ese dispositivo, como el número de serie, el nombre del ordenador, la capacidad de acceder remotamente rápidamente, ejecutar comandos de PowerShell sin conectarse al portátil, navegar por archivos locales y ejecutar trabajos, instalar software. Puede leer la información del hardware. Fácil de instalar e integrar, el soporte al cliente es excelente. Reseña recopilada por y alojada en G2.com.

En este momento no hay partes de la aplicación que no me gusten. La aplicación se actualiza con frecuencia y se añaden nuevas funciones. Reseña recopilada por y alojada en G2.com.

Me gusta la simplicidad del software y cómo me permite trabajar de forma remota para atender las necesidades de mis clientes. Tener el agente OnDeman RMM es útil para ayudar a clientes remotos que no están pagando por todas las funciones, pero que aún requieren asistencia. Y en mi área hay muchas comunidades remotas e islas que no tienen acceso a soporte técnico localmente. Esto me ha permitido ampliar mis servicios a muchas comunidades alejadas. Reseña recopilada por y alojada en G2.com.

Encuentro que el software puede ser lento a veces. Especialmente al establecer el agente RMM en un dispositivo cliente que es un poco más antiguo. Pero después de la espera (5-30 minutos) todo funciona como debería. Reseña recopilada por y alojada en G2.com.

Es seguro y facil de usar, ademas que es muy completo permite mas opciones que sus competidores y es escalable, y facil de implementar e integrar lo cual mejora la productividad y responsividad del soporte que se brinda. Reseña recopilada por y alojada en G2.com.

En ocaciones los Jobs Masivos (mas de 50 equipos) dejan de funcionar no hay niguna opcion para mirar en que procesao se quedo. Lo que obliga a eliminar el job y volverlo a ejecutar Reseña recopilada por y alojada en G2.com.

Datto is quite easy to use, I didn't have to train much to use it. Youcould tweak as much as you want, even on a not-so-good internet connection, you could turn off some features to reduce bandwidth consumption. Great user interface and doesn't eat up your screen space, users hardly notice the client is even running on their device as it leave close to no footprints. No crashes, and good security feature, in the sense that you could ensure user's screen is locked as soon as you disconnect, ensuring no unauthorised access to user's device. Reseña recopilada por y alojada en G2.com.

Nothing. I like the fact that it just works. Reseña recopilada por y alojada en G2.com.

I like the availability of all key information needed in a moments notice, as well as the control and tools built in, and the extensive metrics to go off. I've been using Datto RMM for a few years now, and it has been the most useful tool in my arsenal. The interface is beatiful and easy to navigate to get to what you need. Deploying and implementing the agent is a breeze and happens swiftly with many options. The support has been impeccible compared to other services, and I use this software every day. The benefit of Datto RMM is it's ability to integrate with key systems and deploy across our domain with ease. Reseña recopilada por y alojada en G2.com.

I do wish it was easier to etablish the endpoint on MacOS devices, however that is more of an Apple issue and less of a Datto RMM issue. Reseña recopilada por y alojada en G2.com.

The speed and the smooth detection of activity in the devices, even if they are just starting up! We notice that it detects activity when other tools get disconnected (For example, during the light blue update screen). Another great tool is the fact that you can install programs using just jobs, which makes the onboarding and implementation easy, even if you just have access to a Domain controller that allows you to populate the agent using it. Reseña recopilada por y alojada en G2.com.

I would like to suggest an easier way to create personalized jobs (To add third party software in the installer jobs) . Additionally, I've noticed that the Datto Desktop application has a variety of features, but not everyone on my team is utilizing them. I believe it would be beneficial to promote the desktop application more, as it provides a comprehensive interface for managing services, files, and much more.

Another suggestion is to integrate a command shell (CMD) directly into the web platform. This would allow users to access devices more quickly, which would be especially useful for tasks like changing local passwords. Since we frequently need to make such changes, adding this feature would significantly improve the processing speed and overall efficiency of these requests. Reseña recopilada por y alojada en G2.com.

- You can make custom script and deploy them to devices.

- It supports connection with ESXi, printers and also SNMP devices, so you have monitoring on one location.

- Gives me an easy over view all the devices and can create filters and groups of devices/customers to apply Policies and scripts correctly.

- The build in Web remote funktion is awesome, so you don't need to use an agent to connect to a device.

- It has integration with ITGlue, so you can find and paste customers device logins with opening a seperat window.

- Possible to give custom permissions to customers

- Can give mail alerts and also through Webhooks Reseña recopilada por y alojada en G2.com.

- As an MSP would I love to see more, that it be possible to make small changes to policies for some customers, but they are all based on a Global Policy. You have to create custome policies for the customers, who want something else, a small help is that you are able to copy existing policies.

- Web remote is awesome, but sometimes is it a bit slow.

- Better permission control for MSP users, fx you have to be administrator to create a new site, but our normal users should need this, so to many permissions Reseña recopilada por y alojada en G2.com.

Datto RMM ofrece un excelente equilibrio entre potentes funciones y facilidad de uso. Fue bastante fácil comenzar y ponerlo en funcionamiento.

Como usuario de otros productos de Kaseya, como Autotask e IT Glue, las integraciones son las mejores que he visto.

No soy muy aficionado a la creación de scripts, así que la biblioteca de scripts preaprobados y la cantidad de proveedores que tienen integraciones es genial.

Me gusta que puedo obtener soporte por teléfono cuando lo necesito. Reseña recopilada por y alojada en G2.com.

Datto RMM puede que no sea el RMM más potente disponible, pero cumple con su función. Las características de gestión de software podrían mejorar. Por ejemplo, el RMM no permite desinstalar todos los paquetes de software de forma remota.

El soporte para Mac es limitado. Realmente no puedo usar Web remote en un cliente Mac. Reseña recopilada por y alojada en G2.com.

I have used probably 5 or 6 RMM platforms in my career, and they all have their advantages and disadvantages. DattoRMM is great if you are looking for an integrated solution with other Kaseya products. The ability to hop over to other systems in a flash saves time and "Time is Money". But the best thing I like about DattoRMM (and Kaseya for that matter) is their support. Opening tickets and getting service from them to solve problems is a huge deal. Other platforms (CW *cough cough*) had zero support....and what support they had was off shore and the language barrier was a real problem. Kaseya is the elephant in the room for a good reason.....and their acquisition of Datto was a great decision in my book. Reseña recopilada por y alojada en G2.com.

I wish there were better and simpler reporting capabilites. Also, I think the widgets on the dashboard can be expended on....or even givin gus the abiltiy to bring in other 3rd party analytics into it so we stay inside Datto. Reseña recopilada por y alojada en G2.com.

Convenient, reliable, excellent for inventory tasks, etc. The agent is really easy to deploy and is lightweight, but very powerful. I use it almost daily to administer a fleet of PCs remotely, it is an invaluable tool for a remote IT support person. Reseña recopilada por y alojada en G2.com.

I have not had a ton of success with using it for software deployments. We have tried several software packages, and had only moderate success with reacing all needed endpoints. Reseña recopilada por y alojada en G2.com.