Pros y Contras de Content Guru storm

The team at Content Guru are always responsive and the product has enabled us to take the delivery of our service to the next level. The product is intuitive, modern and reliable. The support, guidance and advice we receive is excellent and Content Guru certainly go the extra mile in supporting our journey. Reseña recopilada por y alojada en G2.com.

There isn't much to dislike to be honest. Some of the technical implementation at the very start could have been much better, but this was recognised and a change affected to put it right. Reseña recopilada por y alojada en G2.com.

storm nos permite proporcionar servicios para los Departamentos del Gobierno Central del Reino Unido, el NHS y clientes del sector privado. La plataforma es altamente confiable pero también fácil de usar. Sus interfaces intuitivas nos permiten proporcionar servicios gestionados al permitirnos realizar movimientos, adiciones, cambios y eliminaciones para los clientes.

La solución es expansiva, apoyando características de Centro de Contacto, Gestión de Compromiso de la Fuerza Laboral, Gestión de Relaciones con Clientes y Comunicaciones Unificadas, lo que nos permite usar una sola plataforma en lugar de integrar múltiples soluciones juntas. También apoya la habilitación de IA líder en autoservicio del cliente, habilitación de asesores y análisis de grandes datos.

La solución es fácil de implementar y está respaldada por un sólido soporte de expertos en la materia con resolución oportuna de problemas. La solución también se puede integrar fácilmente con una amplia variedad de otros sistemas empresariales. Reseña recopilada por y alojada en G2.com.

Muy pocos inconvenientes, me gustaría ver más integraciones a nivel de escritorio como la que se admite para Salesforce. Reseña recopilada por y alojada en G2.com.

The storm product roadmap allows us to see the future of the system and continuous enhancement, and shows that they're listening to their clients and their needs. We are also seeing continuing improvements of the system, especially the user experience, design and helpful features for customer service. PADLOCK has greatly improved our compliance and the efficiency for taking donations over the phone, a key part of our day to day business. FLOW is an extremely helpful feature which has allowed us to direct and handle anticipated increases in inbound traffic over the last year which has alleviated heavier workloads on our team. It also allows us to have autonomy over mapping out inbound comms across all the channels and promote self-service and improve the customer experience and the agent experience, helping us to have more engaging conversations with our supporters. Reseña recopilada por y alojada en G2.com.

The inability to select and handle items, such as emails, in bulk which doesn't suit a smaller contact centre such as ours. An ongoing issue with 'stuck' emails in queues. Limited search functionality such as keywords or email content. Reporting limitations on interactions that haven't yet been handled such as emails waiting in queues. Lack of a 'ban' feature on Live Chat. Reseña recopilada por y alojada en G2.com.

The product is easy to manage, which is key to our rapidly evolving business. The initial implementation was reasonably painless as the support team were able to prompt us with questions so we could provide the answers based on our business requirements. Reseña recopilada por y alojada en G2.com.

Some of the predefined reporting variables lack obvious definition, which can raise uncertainty around report building/stats. Reseña recopilada por y alojada en G2.com.

El equipo está enfocado en proporcionar el mejor recorrido del cliente posible para nuestros clientes y están contentos de participar desde el inicio de todas las nuevas líneas de servicio para asegurar el valor añadido.

También buscan continuamente desarrollar soluciones aprovechando la IA y asegurando eficiencias para el usuario final. Reseña recopilada por y alojada en G2.com.

Cuando se realicen transiciones de productos a versiones actualizadas, no se deben lanzar hasta que toda la funcionalidad existente esté lista. Reseña recopilada por y alojada en G2.com.

El soporte al cliente del equipo ha sido excelente, tenemos reuniones de seguimiento semanales (ahora mensuales) con personas de CG, Voda y GES para mantener abiertas las líneas de comunicación y estar al tanto de cualquier problema, lo cual está funcionando bien. Actualmente estamos considerando mejoras a través de nuevas funciones de IA y haciendo planes en torno a eso para el nuevo año, con una fecha acordada en principio para analizar la facilidad de uso y la facilidad de implementación de la IA. Reseña recopilada por y alojada en G2.com.

Difícil de decir, tuvimos algunos problemas en el pasado, pero ahora todo está bien. Reseña recopilada por y alojada en G2.com.

With the Storm services we use, we can easily set up and customize our call centers ourselves, among other things. Since it is a cloud-based platform, we don't need to invest in hardware or infrastructure except for a fixed phone and a headset. However, if there is something we need help with, all it takes is a call or an email to the support desk to be helped quickly. It is also nice that the support desk is also available in Dutch during office hours.

During the corona period we experienced that we could switch our accessibility quickly and easily in order to continue working from home without the callers noticing anything. Reseña recopilada por y alojada en G2.com.

There is some time before newly purchased licenses for new users are assigned to the Storm platform. Reseña recopilada por y alojada en G2.com.

El producto principal te ofrece un grado fantástico de control sobre tu sistema de telefonía. Puedes personalizar la entrega de llamadas a través de FLOW y puedes ver los datos como desees con paneles de control personalizados. Al realizar cambios, puedes hacerlos en tiempo real si lo deseas, permitiendo que el negocio responda rápidamente a picos inesperados o problemas. Reseña recopilada por y alojada en G2.com.

Necesitas reservar tiempo de desarrollador para hacer cualquier cambio significativo con mucha anticipación. Reseña recopilada por y alojada en G2.com.

Content Guru provides a great solution for cloud-based telephony, they lead the way in IVR and multi-media systems, giving SMS, Voice, Email, Social media, and CRM light solutions that are always innovating their patform

The Support and service are of a very high level, they are constantly adding new capabilities and functions, proactively offering new solutions and highlighting areas of improvement via Forum days

The system is reliable and always available for our customers and staff Reseña recopilada por y alojada en G2.com.

As the company has got bigger and a larger client base we now have to order any custom work with a longer lead time which means we have to plan a lot further ahead in our own roadmap. Reseña recopilada por y alojada en G2.com.

The adaptability to be able to customise the integration within the Storm Platform in ways that drive both efficiencies for end users & improve the end to end journey for our customers. The team are always incredibly approachable, supportive & engaging should any issues be encountered with the service. The volume of change implemented, across the last year especially, has been significant & the relationships we've built with the team at Content Guru has really aided a smooth transition where new functionality has been introduced - post delivery support is always readily available should the need arise to raise any queries. Reseña recopilada por y alojada en G2.com.

There is nothing specific to dislike - generally if there is a better way to do something, Content Guru will either develop it in as part of their product roadmap, or assist you in developing something custom to your organisation. Reseña recopilada por y alojada en G2.com.