Reseñas y detalles del producto de Content Guru storm

Functionality

Technical stability

German sales and support team Reseña recopilada por y alojada en G2.com.

I don't like the new feature request process. It is a bit time consuming and sometimes slow.

Prices for certain servives/modules ar a bit high. Reseña recopilada por y alojada en G2.com.

- Storm is constantly being improved upon based on customer/user feedback. Content Guru's product roadmap, allows us to see the system's future and change our ways of working to be more efficient.

- Storm's FLOW feature allows us to easily and in real-time, update our phone IVR and email routing which allows us to quickly address spike incidents, new product releases and campaigns that we run to make sure we are providing the best customer service possible. Reseña recopilada por y alojada en G2.com.

Storm is missing some key quality-of-life features such as:

- Being able to handle conversations such e.g. emails in bulk.

- The search function as it only shows conversations based on the email address/phone number (no keyword search).

- Real-time and historical reporting is very limited in what and how you can report on and is not always intuitive to use.

- Tech support could be more proactive in dealing with and keeping us updated on issues/bugs that have been raised.

- Setting up new queues, agents, service types and routings is clunky and time-consuming.

- UI for admins is very bare and it's difficult to find what you are looking for. Reseña recopilada por y alojada en G2.com.

The data reporting is easy to use and provides a lot of informtation.

Storm itself is very user friendly and easy to train others.

The storm team was very responsive and helped set it up quickly as we needed it to go live with no issues for a 24hour phone service. Reseña recopilada por y alojada en G2.com.

Some users need to change their headset settings when logging in.

The reporting modules could have a few more customisation options such as changing text size/colour or resizing modules outside of the column limitations. Reseña recopilada por y alojada en G2.com.

Generally, I am very happy to have with Content Guru a partner at hand, which I can trust and know that I made the right decision with selecting our partner. Reseña recopilada por y alojada en G2.com.

Not always, but sometimes, important roadmap features are getting moved further in the future. So far, this didnt cause critical complications for us. Reseña recopilada por y alojada en G2.com.

Facilidad de uso e implementación que se puede adaptar y personalizar al negocio a medida que desarrollamos. Reseña recopilada por y alojada en G2.com.

No hay nada que me desagrade del proceso hasta ahora. Reseña recopilada por y alojada en G2.com.

Está integrado dentro de la infraestructura de Vodafone, lo que lo hace muy robusto. Reseña recopilada por y alojada en G2.com.

Tiene tantas opciones que a veces puede volverse difícil de manejar. Reseña recopilada por y alojada en G2.com.

Content Guru hizo un trabajo fenomenal al planificar las necesidades de mi negocio y sus servicios disponibles. El soporte al cliente fue increíble, y el hecho de que lo usaré en mi negocio todos los días es de gran ayuda. Reseña recopilada por y alojada en G2.com.

Realmente no tengo quejas significativas. Reseña recopilada por y alojada en G2.com.

La disponibilidad de apoyo y opciones de apoyo. Content Guru ofreció tanto apoyo en persona como remoto siempre que lo necesitábamos. Reseña recopilada por y alojada en G2.com.

Tuve una experiencia excelente con Content Guru y Storm. Reseña recopilada por y alojada en G2.com.

the layout, features that allow customizing agent statuses, reports, Reseña recopilada por y alojada en G2.com.

the reporting is not always accurate. STORM window keeps popping up when using sales force Reseña recopilada por y alojada en G2.com.

As a ccaas administrator i like how easy it is to navigate through storm portal to tend to our contract needs using the predefined modular functionality. The Agent interface can be customised for each contract / role allowing only necessary functionality to be added to make the workspace clear and useable as well as the ability to integrate Case Management systems into a single pane. Reseña recopilada por y alojada en G2.com.

STORM Recorder, whilst looks good and is continuuall;y improveming, it its immature and unreliabele in its current state, has been released without integrating into the existing STORM controls, and not opening up the ability to manage the recordings the same. Reseña recopilada por y alojada en G2.com.