Reseñas y detalles del producto de ConnectWise Automate

Connectwise is a good system to connect all you device on one place. Reseña recopilada por y alojada en G2.com.

The add in and having to script your own scripes Reseña recopilada por y alojada en G2.com.

The product includes functionality to automate patching and remote computer management functions. Its built-in dashboards provide information about computers' status. As a managed service provider, Automate makes it easy to manage computers in multiple environments concurrently. Reseña recopilada por y alojada en G2.com.

We found the implementation complex, requiring technicians to complete a battery of courses during onboarding and involving significant time with an implementation specialist. The learning curve has been challenging, and six months after implementation, we're still not realizing the time savings that the system is designed to facilitate. Reseña recopilada por y alojada en G2.com.

There are several high points.

It is easy to locate a PC.... you can search by last logged in user, by computer name, or from a list

No action is required from the end-user to connect once setup this is a plus over a similar tool

There are several useful options once connected. A helpdesk technician can easily copy files to the remote PC.

It also has a tool box tha you can add comon files to so they will be available for easy acess as you connect to different computers

There is a wake lock feature to keep the PC from going to sleep while you are connected.

There is also an auto-reconnect featre if you have to reboot.

It can also push down updates to remote machines

There are a number a scripts thatcan be run on a remote PC in the back ground with out havng to connect or bother the user. Reseña recopilada por y alojada en G2.com.

Sometimes it will randomomly not be able to connect even though the agent is running on the remote PC. This is not happen often but is frustaitng when it does. Reseña recopilada por y alojada en G2.com.

I enjoy the ticketing aspect of it entirely. It allows me to pull reports when needed to view how much some techs are working verse how much time some customers are consuming. Reseña recopilada por y alojada en G2.com.

The reports are a little hard to get detailed as you'd like. I usually have to export them and then edit them instead of doing it prior. If this could be incorporated as a module, that would be wonderful! Reseña recopilada por y alojada en G2.com.

Interfaz de usuario amigable. Tiene muchas herramientas remotas, como reinicio remoto, monitoreo y envío de comandos a computadoras. Reseña recopilada por y alojada en G2.com.

A veces se pone un poco problemático, y tienes que cerrar la ventana y volver a conectarla para completar la tarea. También necesita recibir actualizaciones con más frecuencia. Reseña recopilada por y alojada en G2.com.

Tiene un montón de herramientas para ayudarle a monitorear y mantener sus sistemas. Mantenerlos actualizados nunca ha sido más fácil, y poder acceder de forma remota y apoyar a las personas dondequiera que estén es muy conveniente. Reseña recopilada por y alojada en G2.com.

Hay un montón de campanas y silbatos que ni siquiera tocamos, y algunos de los ajustes internos y menús son muy confusos y fáciles de perderse. Reseña recopilada por y alojada en G2.com.

- Las características que más me gustan son la capacidad remota, CMD/Powershell en el backend sin intervención del usuario, monitorear la salud de la máquina y generar informes, gestión de parches y actualizaciones.

- Muy personalizable y programable.

- Se pueden crear scripts y aplicarlos inmediatamente a las máquinas.

- Se puede crear una OU y una política específica para cada configuración única.

- Puede generar informes semanales/mensuales sobre los activos.

- Soporte de Connectwise 24/7 y realmente bueno para resolver el problema. Reseña recopilada por y alojada en G2.com.

- Aplicación gruesa con rendimiento lento

- Algo de retraso en la reflexión en la aplicación web para cualquier cambio que realices.

- Muchos errores y, tras cambios/parches, surgirá un nuevo problema

- No para uso no relacionado con TI Reseña recopilada por y alojada en G2.com.

I like the functionality of the scripts. We are able to have systems reboot over night, push through windows updates and send us monitoring alerts. Reseña recopilada por y alojada en G2.com.

It can be very difficult to set up. The default interface is cluttered and has too many options. Reseña recopilada por y alojada en G2.com.

Automate is a great tool to showcase and hold all of your environments that then dictate down from the Salo affect into a granular level with lots of information in tasks that are allowed to be run Reseña recopilada por y alojada en G2.com.

The mobile app could be better to allow work done while in between jobsites outside of that it is a great product and look forward to using it more Reseña recopilada por y alojada en G2.com.

The full-scale multi-location reporting off of SQL Queries really makes it easy to create simple reports for your NOC operations Reseña recopilada por y alojada en G2.com.

Some features are harder to take advantage of, and harder to program. Works best if you have someone dedicated to the Connectwise automation programming and support or support through a 3rd party. Reseña recopilada por y alojada en G2.com.