Reseñas y detalles del producto de Channel.me Cobrowsing

It used to be difficult for our support team to explain issues over the phone or chat. With my co-browsing, employees can see what's on the customer's screen at all times. Reseña recopilada por y alojada en G2.com.

Although it was a little difficult to set up initially. Reseña recopilada por y alojada en G2.com.

Enables agents to guide customers directly through the website, improving issue resolution and overall customer experience.

Works directly in the browser, making it easy for both agents and customers to use without extra installations. Reseña recopilada por y alojada en G2.com.

During co-browsing sessions, customers might feel like they have less control over their browsing experience since the agent is guiding them directly. This could be uncomfortable for users who prefer self-navigation.

Some websites, especially those with heavy customizations or complex designs, may not work seamlessly with co-browsing, which could limit its effectiveness in certain use cases. Reseña recopilada por y alojada en G2.com.

It makes browsing more fun, easy and accessible. Finding information was not the problem and understanding the information is not a problem Reseña recopilada por y alojada en G2.com.

My experience there is nothing that I will say that i don't like Reseña recopilada por y alojada en G2.com.

Channel.me cobrowsing is great for its simplicity, real-time interaction, no downloads needed, seamless collaboration, and strong privacy controls. Reseña recopilada por y alojada en G2.com.

Channel.me cobrowsing can have issues with website compatibility, user privacy concerns, internet speed dependence, and a slight learning curve for new users. Reseña recopilada por y alojada en G2.com.

I like the technology of channel.me cobrowsing that builts for a single purpose usuallay include granular controls and featurerich functionality this can make the experience like smoother and more secure Reseña recopilada por y alojada en G2.com.

no downloads for users and agents for a frictional start Reseña recopilada por y alojada en G2.com.

its real-time customer assistance,

It is entirely browser-based, lightweight, and simple to implement and use. Reseña recopilada por y alojada en G2.com.

The customizations part, also interface, Reseña recopilada por y alojada en G2.com.

Channel.me Cobrowsing integrates with various softwares and offers a wide range of customization enabling businesses to tailoring the solutions as per their requirement. Reseña recopilada por y alojada en G2.com.

A significant amount of time has to be spent in learning the features of Channel.me Cobrowsing Reseña recopilada por y alojada en G2.com.

Channel.me’s co-browsing feature is easy to use and makes guiding customers through issues a seamless experience. Reseña recopilada por y alojada en G2.com.

While the co-browsing functionality is great, adding integrations with tools like CRMs or ticketing systems would improve overall workflows. Reseña recopilada por y alojada en G2.com.

Ease of Use - Ease of Use:No downloads or installations are needed for customers. A simple session code or link connects them with the agent seamlessly.

Privacy and Security: Customers can mask sensitive information like passwords or payment details, as Channel.me focuses only on the browser Reseña recopilada por y alojada en G2.com.

Websites May Cause Lag and Limited Scope Reseña recopilada por y alojada en G2.com.

this tool is easy to use, the client or customer don not requred any software or app the support agent direcly connte with them. Reseña recopilada por y alojada en G2.com.

this tool has less options for integration which can be improved Reseña recopilada por y alojada en G2.com.