- The application allows admin users to have both Dev and Production which give us freedom to build and test without messing with production.
-There are available features that are useful to what we need in automating processes.
-Admin users can manage workflows and other settings with ease.
-There are built in tasks that are ready for use.
-Integration with different applications are available for set up
-We have a dedicated customer service representative that we can reach out. We can also submit tickets to their platform. Reseña recopilada por y alojada en G2.com.
-There are features that we want that are not available yet.
-Workarounds and fixes take sometime to take place.
- GPT is not enabled automatically and would cost extra. We have some struggles using rules-based AI as some scenarious are not covered by its rules and would require manual programming. Reseña recopilada por y alojada en G2.com.
120 de 121 Reseñas totales para Aisera
Sentimiento General de la Reseña para Aisera
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I like Aisera. We have an agent that is create by and powered by Aisera. The entire staff at Aisera is customer focused. When you are a customer of Aisera, you are a client of the whole company. Their focus is to create a positive user experience. The user could be an end user or an admin user. Reseña recopilada por y alojada en G2.com.
To answer this I would have to start with this not being a dislike and not being a disapppointment with Aisera. Our dislike would be a lack of initial understanding of what would be needed to accomplish our end goals. For our agent to be fully effective it needed permissions in our tenant that we were not able to allow. Reseña recopilada por y alojada en G2.com.
My rating is an 8 as a result of the good communication and availability that Tushar and Raksha have displayed. If i were to grade Aisera without this component, my rating would not be as strong. The're first to respond and go above in beyond their work hours and likely responsiblites. That said, Aisera has presented some great self service options for our customers and package tracking options. They are flexible with changing flows and allow us the time to discuss and review impacts to those changes. Reseña recopilada por y alojada en G2.com.
There are a few things we would say are not to our liking with Aisera. Reliability is a concern, typically this involves break downs due to our volume and also updates. We should be able to decide when we push the updates out.
Process creation, as a growing company there were some processes that did not exist. Aisera needs to continue to enhance stress testing, building an internal QA team and identifying issues before OnTrac does.
Pricing, without getting too in depth, we are not on a good pricing model scaled to our business growth. Reseña recopilada por y alojada en G2.com.
Aisera utiliza IA para ofrecer soluciones de autoservicio, como chatbots y agentes virtuales que pueden gestionar eficazmente una amplia gama de consultas de los consumidores. Esto disminuye la dependencia de los agentes humanos y ahorra gastos operativos. La plataforma ofrece disponibilidad constante, lo cual es crucial para las empresas de comercio electrónico que operan a nivel global y tienen clientes en varias zonas horarias. Reseña recopilada por y alojada en G2.com.
Aunque la interfaz es simple, preparar Aisera para un rendimiento óptimo y entrenar sus modelos de IA puede llevar mucho tiempo. Reseña recopilada por y alojada en G2.com.
Good Customer Service Management Team.
CSM's are available throughout and educates the process/changes/upgrades accordingly. Reseña recopilada por y alojada en G2.com.
Aisera's Dashboard options simplification. Reseña recopilada por y alojada en G2.com.
Funciona sin problemas con herramientas como ServiceNow, Salesforce y Zendesk. Ofrece soluciones rápidas y precisas para clientes y empleados. Reseña recopilada por y alojada en G2.com.
Ninguno hasta ahora sobre el desagrado. Es 10/10. Reseña recopilada por y alojada en G2.com.
La interfaz rápida es lo que más me gusta de. Reseña recopilada por y alojada en G2.com.
A veces recibo respuestas y sugerencias lentas incluso con la alta velocidad de ancho de banda. En general, mejor que otros. Reseña recopilada por y alojada en G2.com.
