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too many moving parts
Revisión de ADP TotalSource
284 ADP TotalSource Reseñas
Sentimiento General de la Reseña para ADP TotalSource
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The new features on the website: New employee onboarding, Company Policies Assigments, PTO request, Incorporating the Time Clock with the main website Reseña recopilada por y alojada en G2.com.
Downside- Processing payroll is complicated, but trending in the right direction to get easier to use, Reseña recopilada por y alojada en G2.com.
El manejo de impuestos y el proceso de nómina son las mejores partes que me gustan de ADP. Aprecio la renovación anual de beneficios. Nuestro agente de beneficios actual es dedicado y solidario. Reseña recopilada por y alojada en G2.com.
La tarifa de servicio es bastante alta. Especialmente cuando la nómina incluye un pago de bonificación, entonces la tarifa de servicio se disparará a una cantidad elevada. Reseña recopilada por y alojada en G2.com.
ADP certainly has expansive capabilities--in theory, it can do everything a business might need. Given it's legacy status, it also integrates well with a number of other systems. Reseña recopilada por y alojada en G2.com.
As a very small business, the list of things to dislike about ADP TotalSource is long:
- ever-increasing service fees and healthcare premiums. we absolutely fell for the honeymoon rates they quoted on insurance when we first signed up, but then they raised the price of healthcare premiums substantially after year 2.
- their Tax Department is horrendous. they seem to make mistakes in filing at least once a quarter. we have three reports with one particular state that they've been trying to correct for 18 months. so many broken promises by the Tax Department--they must have terrible leadership at the top in this area because no one is well trained or cares at all about follow-up.
- their service portal is pointless. they rarely resolve your question, and you almost always have to follow-up by phone. and the answer will vary depending on who you talk to.
- their onboarding process was the worst I've ever experienced. I'd get lengthy, untitled emails about a number of different topics, and buried in them would be something important I was supposed to do.
- there's no way to see what info a new hire is actually getting from the system.
- ADP's business model is to acquire a new businesses and integrate them into the platform, so they don't really own much of their software in-house. it makes pricing expensive and makes for terrible customer service because the reps don't often know how to operate their own systems. I can't even count the number of times I've had a rep tell me, "oh, ADP must've changed this since I last tried to do this, so I'm not sure how to help and will have to escalate this case."
- they also advertise a lot of capabilities that make zero sense for a small business, so don't fall for the allure.
- their reports have improved over the last two years, but you have to run an entirely separate report to see retirement contributions from the company. this should just be in the invoices section. Reseña recopilada por y alojada en G2.com.
Customer Service, customer support, all encompassing resources. Reseña recopilada por y alojada en G2.com.
There were a few nuances with the system, as with anything. Creating your own reports was a little complicated, but the customer service to assist you with it helped a lot. Reseña recopilada por y alojada en G2.com.
ADP has one of the best customer services out there. They are very knowledgeable and delivers excellent care and support. Payroll is easy and the general ledger feature can be integrated into your accounting software. You can also upload your payroll information which is seamless. We also have our 401k, benefits and HR services with them and I must say it is such a big help. It is hard to move to a different service provider once you have been used to ADP TotalSource because the expectations will be very high, since ADP set up a such a high standard. Reseña recopilada por y alojada en G2.com.
The price for the services has gone up and may not work for some small business but I believe they have a different department that caters to other price points. I tried to look for other service providers but our system is so ingrained with ADP that we couldn't just transfer to a different service provider without much disruption. The insurance providers are also limited to a few and if you have a bad year like we had where we had lots of our employees maximizing their insurance, you will get such a high increase and there is not much option. Their background check is also not intuitive, unlike their other services but it should not be a game stopper because you can always get better background check from other service providers. Reseña recopilada por y alojada en G2.com.
Me gusta la facilidad de uso de ADP TotalSource. Es un gran sistema que proporciona el apoyo que necesito para gestionar mi negocio. La mejor parte es el acceso a personas que pueden ayudarme cuando lo necesito. Reseña recopilada por y alojada en G2.com.
Me gusta ADP TotalSource porque tiene muchos sistemas diferentes disponibles. Sin embargo, puede ser difícil encontrar el sistema que necesito. No debería tener que saber qué sistema estoy usando; ADP debería poder dirigirme a él usando mi código de empresa. Reseña recopilada por y alojada en G2.com.
Generally easy to navigate. Support portal is very helpful (when the problems are replied to in a timely manner, not always the case). Reseña recopilada por y alojada en G2.com.
Payroll processing can be clunky. For example, some reports are within the payroll processing area and for some you have to go to reports. For others, such as pay stubs, you have to go to a third place - to iReports. Reseña recopilada por y alojada en G2.com.
Los beneficios y la estructura realmente funcionan bien tanto para nuestra empresa como para nuestros empleados, permitiéndonos retener y atraer nuevos empleados. Los costos son muy competitivos y nos brindan un gran valor a nosotros y a nuestros empleados. Reseña recopilada por y alojada en G2.com.
Realmente no puedo decir que no me guste nada. Si tuviera que elegir una cosa, sugeriría que el portal de servicio al cliente sea más receptivo a los problemas, sin embargo, es fácil salir del portal y obtener una respuesta más rápida. Reseña recopilada por y alojada en G2.com.
Me gusta que podamos obtener un excelente seguro de salud asequible para nuestros empleados como pequeña empresa. El servicio al cliente es excelente y siempre tienes una persona dedicada que conoce tu cuenta y necesidades. La nómina también es fácil de usar y si utilizas ADP para tu 401k, todo se integra bajo un mismo techo. Reseña recopilada por y alojada en G2.com.
Los informes pueden ser difíciles de encontrar exactamente lo que estás buscando, pero una vez que los encuentras, puedes guardarlos en tus favoritos. También prefiero más comunicación por video o teléfono cuando hay problemas, que usar el servicio de mensajería. Esto sería para cosas fuera del Socio de Negocios de RRHH. Reseña recopilada por y alojada en G2.com.
