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Absolutely nothing. I really wish there were 40 characters worth of positive feedback I could give, but unfortunately there aren't. Reseña recopilada por y alojada en G2.com.
1) The inability to have multiple screens open simultaneously,
2) The "Comments" screen set up is horrible, with tiny font that is unable to enlarge and very difficult to read.
3) Fields from customized settlement screens do not merge properly in form letters.
4) We had to wait over a month to have the ability to sort defendants alphabetically. After we were able to see the names and not random numbers.
5) Myriad data was transferred incorrectly - tens of thousands of claim numbers were deleted from settlement screens making it impossible to run certain reports.
6) Some clients transferred over as both dead and alive; tens of thousands of contacts were not transferred or associated to their proper client;
7) It was determined by Aderant executives to link all the missing contacts to only 2 clients (instead of their proper connections) thus crashing the system every time anyone tries to access the files of those 2 clients.
8) Almost 2 months in and we still do not have a bulk post tool.
9) Almost 2 months in and we still cannot run proper defendant reports.
10) All emails were transferred in as Word documents.
11) Every time one issue is fixed, another one is created.
12) Almost all of our daily tasks require multiple steps - Not very user friendly.
13) Users with similar names have their IDs mixed up.
14) The Summary page offers no vital information and is totally useless.
15) We still cannot mass merge form letters or bulk post data into customized screens.
16) The only "reminder" for "TO-DO" items is that the font turns red - no alarm, no pop up or anything.
17) The only way to print out work histories is to export into excel. The headers are the coding for the names in the screen rendering them almost completely useless. It does not include any personal data - not even their name. Reseña recopilada por y alojada en G2.com.
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My favorite aspects of Aderant Expert is that we can save images and the ease of use. images are important because we can go back and look at it later and not search our emails. Reseña recopilada por y alojada en G2.com.
There are a few quirks about expert i do not like. I think it is silly that sometimes certain screens get locked by other users, even though they are not in the screen. Also the fact that we cannot use spaces in invoice numbers is forcing us to change invoice numbers that vendors send us which is not proper. When you have an issue it can take several days for it to be fixed. Reseña recopilada por y alojada en G2.com.
We moved to Aderant from Elite since Thomson was no longer going to support it. There have been some good and bad with Aderant, but I feel like that is all software. I like that Aderant auto populates information as you type in certain fields which makes the data entry time go down and that you can attach images to your invoices and payments so all information can be in one place. Reseña recopilada por y alojada en G2.com.
There are a lot of glitches and sometimes things get stuck where you have to contact support to fix it as there is no way to fix it yourself. I think the software is good for billing but it's sometimes a lot of work to get something fixed through support. Also reports take a long time to run in Appshell. We have to run monthly aging reports and it can take hours to get it done. Reseña recopilada por y alojada en G2.com.
Aderant Expert es la mejor herramienta para capturar tiempo y facturación para profesionales. Este producto ha recorrido un largo camino desde su creación. Reseña recopilada por y alojada en G2.com.
Se están trasladando a la nube... lo que significa que es más seguro, pero al mismo tiempo habrá más cambios. Reseña recopilada por y alojada en G2.com.
It’s a great tool to communicate with legal securities, paralegals, and lawyers on the AP side oaf things. Easy review and approval feature. Reseña recopilada por y alojada en G2.com.
This program is very clicky. There is a lot of clicks to get a result minimizing this may make processes go faster. Reseña recopilada por y alojada en G2.com.
There is absolutely nothing to like. It is a very confusing way to create bills. Reseña recopilada por y alojada en G2.com.
Where do I begin! The system is not user friendly. I have worked in Legal Billing for over 10 years and have worked with a few billing systems. EA Pro is by far the most complicated system to understand. I don't know if it was the product or the people training, but when you are being shown a new system, they should have a complete knowledge of the system. It was not "cut and dry" training and that is a big part of the problem. I could not follow the training at all and it was a very frustrating when you are trying to learn a system and the trainers do not have a good way of explaining. We actually started learning one system that did not include E-billing and they had to start all over again!! Reseña recopilada por y alojada en G2.com.
Shortcuts are helpful when entering time. The matter history that pops up makes it easy to populate. Being able to easily switch between users is a great feature as well. Reseña recopilada por y alojada en G2.com.
Constantly lagging. Very frustrating in a time crunch. The errors are confusing. Reseña recopilada por y alojada en G2.com.
Me encanta cómo podemos guardar literalmente todo lo que necesitamos para un caso dentro de este programa. Me encanta que podamos almacenar documentos del caso, fotos y cualquier cosa que puedas necesitar, todo en un solo lugar. Me encanta cómo todo está desglosado y tiene su propio espacio para ser almacenado. ¡ATO es muy fácil de usar! Hay múltiples formas de buscar un caso que deseas encontrar. Reseña recopilada por y alojada en G2.com.
No hay nada que me desagrade hasta ahora con este programa, es muy organizado. Reseña recopilada por y alojada en G2.com.
Great time and billing software to use, albeit hard to learn initially. Once you get the hang of it, it becomes very easy to use. Does everything you need it to to assist with financial reporting and analysis. Reseña recopilada por y alojada en G2.com.
Hard to learn initially. This was my first time using a software like this and the UI was tricky to get used to. However, once you know where everything is, how integrated it is, and how it works, it became my best friend. Reseña recopilada por y alojada en G2.com.
High functionality
Honestly not even forty characters worth Reseña recopilada por y alojada en G2.com.
Unnecessary steps and entries in many aspects, could be streamlined and still do its job.
Reports are created in a format that is useless for management in Excel, and there is no workaround
Simple features like spell check and custom dictionary are either missing or not cumbersome. Reseña recopilada por y alojada en G2.com.
