Comparar AT&T Contact Center y Lumen Contact Center 
AT&T Contact Center vs Lumen Contact Center
Al evaluar las dos soluciones, los revisores encontraron que Lumen Contact Center es más fácil de usar. Sin embargo, AT&T Contact Center es más fácil de configurar y administrar. Además, prefirieron hacer negocios en general con AT&T Contact Center.
- Los revisores consideraron que AT&T Contact Center satisface mejor las necesidades de su empresa que Lumen Contact Center.
- Al comparar la calidad del soporte continuo del producto, los revisores consideraron que Lumen Contact Center es la opción preferida.
- En cuanto a actualizaciones de características y hojas de ruta, nuestros revisores prefirieron la dirección de Lumen Contact Center sobre AT&T Contact Center.
The platform us easy to use, making it very customer and user friendly.
The communication can be slow sometimes with long wait times. Also, the phone app force closes frequently.
it have multiple channel support for the customers like email chat support a good contact centre user friendly interface it is easy to implement with using the features of artificiall intelligence and automation
Sometime the historical call data is inaccurate and it seems like CenturyLink has ridiculous amount of teams / groups that seem not communicate very efficiently when an issue occurs, this causes the resolution time to be extraordinary long.
The platform us easy to use, making it very customer and user friendly.
it have multiple channel support for the customers like email chat support a good contact centre user friendly interface it is easy to implement with using the features of artificiall intelligence and automation
The communication can be slow sometimes with long wait times. Also, the phone app force closes frequently.
Sometime the historical call data is inaccurate and it seems like CenturyLink has ridiculous amount of teams / groups that seem not communicate very efficiently when an issue occurs, this causes the resolution time to be extraordinary long.
