Recursos de Software de Garantía de Calidad del Centro de Contacto
Haz clic en Artículos, Términos del Glosario, Discusiones, y Informes para ampliar tus conocimientos sobre Software de Garantía de Calidad del Centro de Contacto
Las páginas de recursos están diseñadas para brindarle una visión general de la información que tenemos sobre categorías específicas. Encontrará artículos de nuestros expertos, definiciones de funciones, discusiones de usuarios como usted, y informes de datos de la industria.
Artículos de Software de Garantía de Calidad del Centro de Contacto
How AI Coaching Tools Improve Customer Service Training Curriculum
Artificial intelligence (AI) innovations in the customer service industry are accelerating. AI applications are common in the customer service space, such as chatbots that have replaced some of the duties of customer service representatives. The impacts of its applications are far-reaching and have also made waves in the training of customer service professionals.
Términos del Glosario de Software de Garantía de Calidad del Centro de Contacto
Confused by quality assurance vs. quality control? QA prevents defects, and QC identifies them. Read on to learn all the differences between these terms.
por Washija Kazim
Call queuing is the process of putting inbound calls on hold or in a queue when all contact center agents are busy helping other customers. Learn more about its benefits and best practices that can empower businesses to effectively support their customers.
por Sagar Joshi
