Why are there duplicate candidates that don't appear as such in the Duplicate feature so I can merge?

Hi Adelaida, Adding some info below. If this doesn't answer your question, please reach out to our awesome support experts at support@jobadder.com! To merge duplicate Candidates: - Hover on Candidates tab - Click Duplicates - Choose the criteria to suggest duplicates such as Email &Mobile - Select the Candidates you wish to merge - Click Merge Candidates then Confirm Important: The merge process cannot be reversed, so please double check before proceeding. Pro tip: You can also merge duplicates directly from the Candidates grid, just tick the records you'd like to merge then click Actions > Merge Candidates Here's the support article: https://support.jobadder.com/hc/en-us/articles/4415436825487-Candidates-Merge-Candidates Cheers! Christine