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What is Verint Intelligent Virtual Assistant used for?

What is Verint Intelligent Virtual Assistant used for?
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Adrienn T.
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Peer Review Programs at Verint
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Verint Intelligent Virtual Assistant helps reduce inbound interaction volume while improving CSAT by using AI to efficiently automate conversations with customers across digital and voice channels.
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About Verint Intelligent Virtual Assistant

Verint Intelligent Virtual Assistant (IVA) is more than “just” a chatbot! It is a purpose-built solution to automate and deliver intelligent self-service experiences using Conversational AI for custom
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