What is Rafiki used for?

Rafiki is a Generative AI-powered Sales Intelligence Platform that will help you analyze your sales and customer success teams’ calls to improve Rep productivity and performance. By automatically recording, transcribing and translating in 50+ languages , summarizing, and analyzing all your customer interactions, you can get actionable, tangible insights to enhance your entire organization’s performance (from sales, marketing, product, etc). Key features include: • Autogenerate call summary after every call and this is usually pushed to the CRM (deal/account/lead or contact) but in your case we can evaluate integration with your CRM. • Automatic followup email so that the Rep can focus on the candidate and not on note taking. • Automatic scoring of all your rep calls to provide 100% audit along with feedback that the recruiter can act on improve their performance • Creating onboarding material for new hires can easily done by clipping snippets from real conversations. Resulting in 3X faster onboarding. • Provides complete call level and org level analytics focussed on a rep improving their performance. Rafiki excels is in its exceptional white-glove support, helping you get the maximum value with no additional platform fees and future-proofing with the latest generative AI features