What is EvaluAgent used for?

Evaluagent is the only platform that delivers and connects out of the box, customizable, and AI-driven interaction intelligence to auto-QA and automated agent-improvement workflows, whilst keeping people at the heart of the contact center. It is used to: - Understand every interaction with out-of-the-box, customizable and AI-driven insights from every interaction - Identify and tag areas that are positively and negatively impacting CX - Use these insights to laser focus QA on “must monitor” interactions - Increase QA productivity with automated scoring combined with human oversight of results - Identify the agents most in need of attention and automate agent improvement workflows - Easily create and manage engaging training material, online lessons, quizzes and learning paths - Empower agents and keep your team engaged with community and gamification