How does cloud hosting work? Can I cancel my subscription?

We offer a cloud hosting option for the fastest and most hassle-free out-of-the-box experience for our customers that might not have dedicated in-house IT. This means that you don’t have to worry about server setup and maintenance. All you have to do is connect your Joan device with the calendar solution your organization is using, and we’ll take care of the rest, making sure you always have the best Joan experience. A monthly price of €8.99 per Joan Manager or Joan Executive is charged to host Joan on our server infrastructure in the cloud, whereas the cloud hosting for Joan Board, Joan Premium and Joan Classroom is €14.99 per device. The billing details are entered during the process of onboarding when connecting Joan to your calendar (after selecting the type of hosting). You can edit your billing details at any time, by logging into the Joan Portal and selecting Settings > Subscription and billing details. You can switch from the cloud to on-premises hosting, which is free, at any time and run Joan on your own server infrastructure. On-premises hosting is ideal for customers that have an established in-house IT department and probably already run a number of internal servers or for customers that do not want to use the Software as a Service (SaaS) approach. Please note that deploying Joan on your own server infrastructure requires advanced IT skills, as well as experience with server deployment and management.