Hi Brianna - thanks for your questions and we appreciate your compliment of our Customer Success team!
There are many ways to answer your first question, but perhaps the most basic best practice we recommend is for managers to implement a set weekly coaching program with their teams. Reps should review, provide feedback on, and score two of their own calls each week, and then submit those calls to their managers for coaching. During weekly coaching sessions, the feedback on each call and corresponding scoring is reviewed to gain alignment, along with discussion around how the rep can improve on the skill gaps identified.
The answer to your second question really depends on an individual organization's sales motion, sales methodology, openness to coaching, and other factors. Our Customer Success team would be happy to work with you to develop a program that fits your organization's specific needs. I'm not sure which organization you are with or I'd have your CSM contact you. So, I'd recommend emailing cs@execvision.io at your convenience to request some time to plan and strategize.
Hope this is helpful!
Mediafly is a modular platform providing revenue enablement solutions for large enterprises. Mediafly’s content management, buyer and partner engagement, account and revenue intelligence, sales readin
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