Digital Adoption Platform Software Diskussionen

Recently I've noticed that when I enable the heatmap layer, sometimes the pendo overlay is hidden behind some of our dialogs - for example we have a page on which the heatmap is correctly displayed but we have a dialog on top of the page which has the z-index set to 19000 and the heatmap is... Mehr erfahren

Installation

Installation

Features

Technical

General

Technical

Features

Technical

Features

Technical

Sometimes, the system goes into buffering situation because of the overload of information.

As our users move through the different flows and goals we have set up in Appcues, I would like an easy way to identify laggards so that we can create follow up actions for the Customer Success team.

An example would be the current pricing for our service. This may be mentioned in lots of places but it it not ideal to have to update it separately in each place.

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Just like when you purchase a food product from Rappi, Uber Eats or one of those apps. Our head of sales wanted the customer to use the chat for the client to directly use to purchase our products. I dont think that is the main intention of the chat, but it could work out. Also, it would save... Mehr erfahren

I have a website where I don't make anything off of it, but I'd still like to give readers a way to reach out to me, and I'd love for Intercom to be that way. I looked through the pricing and plans but was hoping there was a really low, and basic way, that I could use this. I'm not going to get... Mehr erfahren

Example, I copy paste the following ids with coma separated "23, 43, 45, 25, 543, 1234, 5436, 456" which then divides it into tokens which refer to the ids. Maybe there is a way to do this but I am not aware of?

Seeing available integrations to get metrics like CSAT or NPS. Could you provide examples or analysis to take in consideration because trying the wrong functionality in terms of time is expensive. Finally, there is any way to take screenshots remotely with customers approval to assist them?

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I am so loving the bots as I am doing customer success all on my own. I notice the drop off of potential users are high when the bots use the sales qualification form. Is there a way to make it better and what are the best practices when it comes to custom or sales bots?

Most probably the choose language to create them was English. So far so good. However, when you translate this message "Send us a message" to Brazilian Portuguese (an other languages originated from latim), customers can confuse about this and think this botton will simple allow them to continue... Mehr erfahren