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Talkdesk

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4.4 von 5 Sternen
2,328 Bewertungen
  • 1 Profile
  • 10 Kategorien
Durchschnittliche Sternebewertung
4.4
#1 in 2 Kategorien
Grid®-Führer
Betreut Kunden seit
2011
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Customerly

36 Bewertungen

Produktbeschreibung

Customerly ist eine neue und einfache Möglichkeit, echte und starke Beziehungen zu Ihren Kunden aufzubauen.

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Talkdesk Reviews

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Profile Name
Star Rating
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564
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27
SP
Shelley P.
08/11/2024
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Excellence with ease!

|Talkdesk
The most helpful tool in Talkdesk is the Copilot feature! Simple cut and paste your converstion, no more typing your conversation in full! Saves on time immensely!
AB
Alexis B.
08/11/2024
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Efficient

|Talkdesk
Talkdesk is a reliable platform and I rarely have any technology problems using it. I especially like the different filters you can use for creating a dashboard, and the Co-Pilot AI generator
CT
Cassie T.
08/10/2024
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My love-hate relationship with Copilot (AI)

|Talkdesk
The most helpful tool I have had from talkdesk is the Copilot call summarizer. For the first 2 years of my career as a phone agent, my handle time never went below 12 minutes. After I started using Copilot, my handle time is regularly BELOW 12 minutes and this past month I have gotten it down to 7 minutes- my best handle time ever! I love the UI of Talkdesk. The buttons have good colour contrast and the sleek design is so much better than the previous phone management system my company used. When I have to make a transfer, whether Blind or Consulting, it goes seemlessly and quickly. I use Talkdesk everyday and have come to rely on it as a vital tool in my workday. I love how when things go wrong, Talkdesk is quick to work on the issue and get it resolved.

About

Contact

HQ Location:
San Francisco, CA

Social

@talkdesk

What is Talkdesk?

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.

Details

Gründungsjahr
2011