I love using the snippets of my calls to share with my directors/peers, as we use call snippets frequently for training purposes. I also love using the analytics tool, to see where I can improve my conversations - in particular my talking speed and pauses between the client speaking and my response

Great tool to listen back to calls of CS reps with clients. It highlights key topics and summarizes conversations effectively.

Very easy to use once properly set up. Using it daily for recording of calls and listening/reading transcripts. The integration with HubSpot is decent. Needed to fiddle with it at the start, but once set up it works seemlessly. Documentation is sometimes not so great, but talking via chat with Customer Support usually helps (not always though). Sharing of (snippets) recordings, and the exportable transcripts.