- Great automation across multiple tools, such as Google Suite, PagerDuty and Atlassian - Very easy to configure, and making on-the-fly changes is simple - Excellent post-mortem workflow that guides you through the steps from start to finish in checklist form - Everything can be done from Slack. For Slack-centric departments / businesses, this makes it easy to pick up and use with minimal training (if any) - Communication to internal / external stakeholders is straightforward, easy to read and supports multiple communication mediums (such as a great status page feature, SMS and email) - The onboarding process was really smooth. The support from incident.io is top-notch, often replying within minutes to a question or request for help. - The incident team are always working on improvements and adding new features, which are released on an almost weekly basis. It's great to know you're working with a provider that is always making improvements and adding new features that have been requested by their customer base.

Incident.io fällt uns als ein Tool auf, das nahtlos in unser bevorzugtes internes Kommunikationswerkzeug - Slack - integriert ist. Das bedeutet, dass es für uns keine steile Lernkurve oder Prozessänderung erfordert, um Incident.io zu übernehmen. Innerhalb weniger Tage waren wir mit der Nutzung des Tools zur Meldung von Vorfällen vertraut. Die Customer-Success- und Produktteams sind äußerst reaktionsschnell und empfänglich für Feedback.

The Slack integration makes reporting and following incidents easy, which was the original reason for signing up. The status page is a lovely addition; we added PagerDuty, Sentry and Vanta integrations quickly, and it's working as expected.