Incident.io is a fantastic platform for managing incidents, customer status pages, and infrastructure catalogs. We love that it is slack-centric, but also web-native. In particular, the deep integration with Jira for followups, the ability to create templated "learning paths" for doing all the retros in Notion and other tools is just really great. Incidents are tough, and having all of the information in one central place that ties into the tools you use every day, is a real pleasure. We've gotten extra value out of running "non-outage" incidents, like version release roll-outs and bug investigations as well. It was easy to configure other types of incidents, with custom fields and workflows. I use it every week for a variety of purposes. Customer Support has been fantastic, and the Incident.io team is always open to to constructive feedback and feature/bug fix requests. It also integrates will with Atlassian Statuspage and Pagerduty for those kinds of tasks.

incident.io ist ein wesentliches Werkzeug für unser Vorfallmanagement. Die Art und Weise, wie incident.io sich in Slack integriert, war ein so wertvolles Werkzeug für GoCardless. Es erleichtert die Verwaltung aller Aspekte eines Vorfalls. Die eingebauten Erinnerungen sind sehr hilfreich, um sicherzustellen, dass alles auf Kurs bleibt.

- Great customer service - Ease of use & integration with existing tools and systems - Great UX - Takes the stress out of managing incidents and allows teams to really focus on fixing the issue at hand. - A product focused team that really care about their customers