It has a very easy to use interface. Allows you to easily teach team members how to assist customers, add products, and more. They have a great support website where you can find forums on almost anything you need help with in BigCommerce. Their livechat support is also very quick and helpful. Intergration of most apps is easy. Recommend shogun and justuno apps if running a e-commerce site with BigCommerce.

It is user-friendly, covers most of the bases, has a lot of resources/guides to learn from, overs live chat support to troubleshoot, amazing customer service, and more.