ZeroLag Bewertungen & Produktdetails

Zerolag has been a friendly partner for us, but recently with one client in particular, we had issues that required more inquiry and support tickets to be opened. Most responses were incomplete. We haven't had any issues setting up. Bewertung gesammelt von und auf G2.com gehostet.

We offered solution ideas to some inquires and received incomplete responses that ended up costing us an entire day for each back and forth.

As an example:

We submitted a ticket saying, "the firewall is blocking our IP. Please whitelist xxx.xxx.x.x"

The response was, "We shouldn't be blocking your IP."

We already knew the IP was being blocked. We were looking for a solution to the issue.

After confirming the IP was in fact being blocked, the response was that one of five was whitelisted with a question of whether we wanted the other four whitelisted as well. Since we wanted them all unblocked, this should have been common sense, but required another back and forth to confirm. Bewertung gesammelt von und auf G2.com gehostet.

As a web agency, we host most of our websites with ZeroLag and we are very happy with their around-the-clock support team, especially their prompt, detail-minded, high-quality responses. ZeroLag is not perfect, but there is a reason that we use, and continue to use, this service. ZeroLag is consistent, and most importantly, we have the confidence that our websites are secure. Migrations from our development server to live deployment has become a cinch since working with ZeroLag. Everything gets done quickly. The attention, client support and security we get from ZeroLag is outstanding. I recommend them highly. Bewertung gesammelt von und auf G2.com gehostet.

Backups for our production server were unavailable on many occasions. For the cost to use ZeroLag, there could be some improvement in stability for the websites, especially for our high-profile clients. We really enjoy the fact that ZeroLag has a strong support team, but we have also experienced some poor customer service in terms of rude language, and condescending remarks to me and my fellow co-workers. Bewertung gesammelt von und auf G2.com gehostet.

Zerolag hat eines der besten Support-Teams, mit denen ich je gearbeitet habe. Ich bin seit über 8 Jahren in der Digital-/E-Commerce-/Web-Branche tätig und habe noch nie einen Hosting-Anbieter und Systemadministratoren gefunden, die bereit sind, bei allem und jedem zu helfen. Sie blicken auch in die Zukunft und entwickeln Dienstleistungen für die Zukunft. Sie haben eine großartige Arbeit geleistet, um unsere Agentur zu unterstützen. Bewertung gesammelt von und auf G2.com gehostet.

Das Bedienfeld und die Überwachungswerkzeuge sind etwas kompliziert. Bewertung gesammelt von und auf G2.com gehostet.

ZeroLag bietet die Infrastruktur und Zuverlässigkeit der großen Hosting-Anbieter, aber den persönlichen Service und Support eines Freundes. Wir kennen viele der Support-Ingenieure beim Namen, und auf eines können wir uns immer verlassen: eine schnelle und freundliche Antwort. Bewertung gesammelt von und auf G2.com gehostet.

Zu diesem Zeitpunkt gibt es wirklich nichts zu bemängeln. Bewertung gesammelt von und auf G2.com gehostet.