Zendesk Sunshine Bewertungen & Produktdetails

Smooch.io is a very easy to use and powerful communication automation tool, it has many CRM Integrations with Zendesk, Help Scout, Freshdesk and other CRMs as well as the Communication tools such as WhatsApp Business API (Sandbox Environment), WeChat, Telegram, Facebook Messenger. So wherever our customers are but we can serve them with a bot. We can trigger the actions accordingly! Bewertung gesammelt von und auf G2.com gehostet.

Pricing is little to much for Small businesses! The pricing structure has a flaw, They charge per conversation basis. If a customer already initiated a chat through a support channel, let's say through Facebook Messenger, when the same person contacts us again with another channel let's say Telegram then both of the conversation will be treated as seperate and charged as two conversations and there's no way to map those to a particular customer that makes us sad when we offer more support channels. Bewertung gesammelt von und auf G2.com gehostet.

Zendesk Sunshine is built around layering information between their applications. The application is intuitive from a user perspective; it does not take too long in order to learn how to navigate it. It is connected with AWS thus enabling a range of data analysis. The messaging system creates a seamless way to interact with customers. Bewertung gesammelt von und auf G2.com gehostet.

The ZenDesk Sunshine, while usable, is not anything special from the CRM world. The ticketing system is the most challenging function of ZenDesk Sunshine - tracking a closed ticket is difficult. Bewertung gesammelt von und auf G2.com gehostet.

What I like the most about the platform is that it allows you to link or integrate some platforms in 1 and have the same system and all of them in the same, its integration is very easy and fast which makes its implementation very fast and does not have setbacks. Bewertung gesammelt von und auf G2.com gehostet.

What I dislike most about the platform is that its integrations or the platforms with which it can be integrated are few and many of them are not popular or very used which causes that although the platform is good, the fact of not being able to integrate with many others it does not take advantage of the potential it has. Bewertung gesammelt von und auf G2.com gehostet.

Zendesk really pays a lot of attention to the user experience, and they mostly deliver on being a one stop shop Bewertung gesammelt von und auf G2.com gehostet.

The price - you can get most of these features elsewhere for free or cheaper, you just have to be comfortable doing some of the legwork yourself. Bewertung gesammelt von und auf G2.com gehostet.

firstly, We can create a different number of agents to make the support process manageable. It provides different support types like chat, talks along with email support, and one of the coolest things is that they provide API support for developer. Bewertung gesammelt von und auf G2.com gehostet.

Nothing bad or any error I personally found as of now while using this application. This is very helpful for customers and very responsive to any questions. Bewertung gesammelt von und auf G2.com gehostet.

I like some of the functionality and how quickly you can jump in if you are familiar with similar platforms. Like every other software for this purpose it gets the job done. Which is important. Bewertung gesammelt von und auf G2.com gehostet.

It just doesnt stand out like it should Bewertung gesammelt von und auf G2.com gehostet.

Zendesk, although challenging to train on, makes life so much easier Bewertung gesammelt von und auf G2.com gehostet.

It can be glitchy sometimes and tickets don't go to the prior sender Bewertung gesammelt von und auf G2.com gehostet.

We use Smooch in our iOS app and it’s an amazing way to get feedback and provide support to our customers! Bewertung gesammelt von und auf G2.com gehostet.

Nothing, it’s an amazing product and it’s free. Bewertung gesammelt von und auf G2.com gehostet.

Ich liebe, dass Zendesk Sunshine meinen Kontakt mit Kunden einfach und nahtlos macht. Kunden sind auch zufrieden mit A) wie schnell wir kommunizieren und B) wie effizient wir bei der Kommunikation sind. Bewertung gesammelt von und auf G2.com gehostet.

Ehrlich gesagt? Ich mag keine der Funktionen in Zendesk Sunshine nicht. Tatsächlich möchte ich den Entwicklern dafür danken, dass sie ein so großartiges Tool entwickelt haben. Wow!! Ich denke, dass dieses Tool die Zukunft ist und von allen Unternehmen genutzt werden sollte. Bewertung gesammelt von und auf G2.com gehostet.

it gave messages directly on slack instead of us logging into a different tool Bewertung gesammelt von und auf G2.com gehostet.

creates a new thread for every chat, after a point it gets difficult to manage these threads since the conversations are not getting closed Bewertung gesammelt von und auf G2.com gehostet.