I like the level of control and nuance that Humanity provides. I initially loved this program as I believed that it resolved many of the issues I had with other scheduling software like Hot Schedules and Work day which I have also used extensively. I will say that the new platform is appealing to look at but my high opinion of it stops there. Bewertung gesammelt von und auf G2.com gehostet.
In the migration to the New shift planning the features that are being removed are the features which were the biggest time savers and truly set this apart from other scheduling sotware like Hot Schedules. At this point with the daily bugs I dread opening this application every day. And each day, I get to find out what has changed for the worse, or what simply isn't functioning as intended today, the most recent bug was all the shifts appeared chronologically on when they were added, not chronologically in actual time. It was as if a random number generator placed the shifts on the day. I can appreciate rolling out a new piece of software is difficult, but the original intention was to leave the old platform unalterd until the bugs were worked out of the new user interface. Instead periodic changes are being made to the old interface to try and gradually merge the two platforms. The result of this is now there are two pieces of software not functioning as intended. The old platform was far from perfect and I was initially very excited about a change but the results have fallen far short of expectations. The new interface is ridiculously slow, clunky to navigate, adds at lease three clicks to operations which used to take 1 click or simply the stroke of the enter key. Features and functions which are needed to make the software usable have yet to be introduced into the new shift planning and each day I become more and more concerned that these features will never be migrated over. One of these is the ability to choose specific elements to save or not save when updating repeating shifts. Because these updates are now an all or nothing situation we are constantly deleting shifts to make a new one or doing 2+ edits so we can save the elements we need to without impacting the rest of the shift. The unintended consequence of this issue and others is we frequently have erroneous shift notes or staffing. If the new shift planning functioned half as well as the old version rather than just "looking better" (visually it's amazing) I wouldn't have these issues but I use this program at least 10 hours out of my week and it just keeps getting worse. I do have hopes that the final version will actually include all the features which we have been told multiple times will be included, but have not been added yet. If the final version does make all the updates with features required to efficiently do my job I will be thrilled. But so far based on how it is going I do not have faith that the new program will truly meet our needs in it's new version, simply that I will adapt to working around it and that the functionality itself will add 3-5 hours to my work week which is what the new program adds in just click time and overly complicated interfaces for what used to be very simple actions.
Also as an aside form a technical programming standpoint this application included 12am twice on each day causing frequent bug issues with how the application treats a "day" as each "day" also includes the following "day" from a programming standpoint. This is a sloppy coding error which causes numerous and easily aviodable bugs. For example if I paste a schedule into 12/4-12/10 it will also include shifts on 12/11 because 12am on 12/11 also occurs on 12/10 so these wind up being linked. This is an incredilby basic coding error which has been reported numerous times and there seems to be no move to fix this fundamental flaw, which is just one of many.
At this point the negatives to the 'facelift' have dramatically outweighed the positives and I find myself wondering each day if it is worth continuing to use a tool which cannot reliably function on a daily basis. Bewertung gesammelt von und auf G2.com gehostet.
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We tried other systems (free) and came back to TCP Humanity Scheduling software. It meets our needs for our front line staff. We have been using this system for over 10 years.
Easy to use. Can enter notes for staff shifts. We like it!
It's easy to chat with a support staff at TCP Humanity when we do not know how to do something.
Lots of webinars offered to explain functionalities we do not use but that could be beneficial to our operations.
Bilingualism is important to us as we are a Crown Corporation. Bewertung gesammelt von und auf G2.com gehostet.
Our pay system is Dayforce/Ceridian, and TCP Humanity can not interact, so I have to enter the schedule in both systems. It would be great if Dayforce/Ceridian was one of the systems that can interact with Humanity.
We do not use all the functionnality of TCP Humanity. Bewertung gesammelt von und auf G2.com gehostet.
I love the simplicity of having control of my schedule right at my fingertips. It is so nice to be able to pick up schedules and drop them quickly when needed. Everything is super fast and easy and I am so grateful to have the TCP Humanity App to make my work life a little easier! Bewertung gesammelt von und auf G2.com gehostet.
Sometimes there is a lag with shift drops, but not something that is extremely noticable. Bewertung gesammelt von und auf G2.com gehostet.
TCP Humanity Scheduling allows multiple associated staff to be coordinated for various associated locations, positions, and dates. After a easy learning curve, we can easily schedule, review, and approve of a various shifts. Staff also find ease of access, considering the simple user interface to input unavailability. Bewertung gesammelt von und auf G2.com gehostet.
TCP Humanity Scheduling does require a learning curve in regards to the various features, however, this ultimately improves the quality of service due to the diversity of actions that can be done for that account. Bewertung gesammelt von und auf G2.com gehostet.
Wir lieben, dass Mitarbeiter in Echtzeit online auf alle Änderungen zugreifen und aktualisiert werden können. Bewertung gesammelt von und auf G2.com gehostet.
Manchmal dauert es länger als normal, die Website zu laden, ein anderes Telefonunternehmen deckt den SMS-Dienst nicht ab. Bewertung gesammelt von und auf G2.com gehostet.
It's very easy to schedule times for one or multiple users at the same time. Once you learn how to use it, you can take full advantage of it. Bewertung gesammelt von und auf G2.com gehostet.
It often happens that when you are creating a new schedule, it disappears from view, and you have to move from one week to the next for it to reappear. For a novice, it can be confusing. Bewertung gesammelt von und auf G2.com gehostet.
I love that you can create an unlimited number of positions and that regardless of your organization's size you can accommodate many departments with various functions. It has a clean and easy to access mobile app that makes clocking in and out easy. We love that it is compatible with our Microsoft calender. Humanity's staff responds quickly when we needed them to. We use this software every day and for every event we host at our facility. Bewertung gesammelt von und auf G2.com gehostet.
I wish that you could mark unavailability in bulk, and that there was an easier way to add positions to multiple people (especially with a large org). Bewertung gesammelt von und auf G2.com gehostet.
Ease of use, comprehensive. scalability, TCP support, mobile app. Bewertung gesammelt von und auf G2.com gehostet.
My department went from a manual, time consuming method for schedule management to humanity. So, I don't have any thing negative to say. Bewertung gesammelt von und auf G2.com gehostet.
The foundations are there but it needs to be simplified Bewertung gesammelt von und auf G2.com gehostet.
*All dates should be include day and month eg 8 Feb. clearly, always.
*When an update is made it is flaged as an update and not a new booking
*Clear job discription when palcing a vacancy eg Operator ? Is it a Camera Operator or Audio Operator, Lighting Operator? Make it clear.
*An address can be a whole block. Please add specific meetiing point eg Loading Dock corner of A street and B street. Bewertung gesammelt von und auf G2.com gehostet.
Schedules are easy to change, easy to put in new employees and adjust their availability. I also apprecaite the option to add customer fields where I can add in the number of hours each employee is looking for for my own scheulding records and knowledge Bewertung gesammelt von und auf G2.com gehostet.
Not as user friendly as I would like in terms of reporting Bewertung gesammelt von und auf G2.com gehostet.
The options for making shift templates and color coding positions is very nice. It's easy to check employees timeclocks, and also the messaging works well for communication. There are many different ways to run reports on employees. The phone app is good. Bewertung gesammelt von und auf G2.com gehostet.
Minor things are issues- if you accept a leave request is deletes anything the employee is scheduled on. Good in theory but we make Vacation a position, so this is annoying to me. When I make any changes or add a shift it used to update right away, but now I have to constantly refresh. Bewertung gesammelt von und auf G2.com gehostet.
