Sprout's customer support and service have been really fantastic. The dedicated account representative has been really helpful in giving me a crash-course on how to use the platform for my specific needs. I'll be delving more into the specifics of the platform in the coming months and just knowing I have a real human to speak to for queries is fantastic. The new features that are launching are also really exciting. Bewertung gesammelt von und auf G2.com gehostet.
None that come to mind now. I'm still getting used to the platform. Bewertung gesammelt von und auf G2.com gehostet.
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Die beste Social-Software für kleine Agenturen
Ideal zur Optimierung Ihrer Social-Media-Ausgabe
Sprout is the best social media management tool out there!
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Sprout social makes it easy for me to see all my company's social posts and user replies in one place. The interface and filtering options make it easy to sort by specific social channels and reply, tag, mark for review ( as needed). I like being able to hide comments /ban users directly from the Sprout dashboard, which helps save time and ensure only appropriate comments are visible. Bewertung gesammelt von und auf G2.com gehostet.
We receive a lot of replies in Spanish and while Sprout Social does have a translate feature, it requires me to manually click "translate to En-US" for each message - which isn't as convenient as it could be. Automatically translating reviews to the preferred language would be a great solution.
Also, the Macros / Automated Rules features are helpful for some use-cases but do not give the option to create automated actions/replies based on rule sets.
Ex: If a user replies to a Post and simply @someone and leaves no written text, there's no way for me to automatically tag/mark those as completed.
If someone asks "How much does it cost?" or "how Does It work?," there's no way to automatically reply to that post using a macro / asset library.
If someone uses profanity, I can create an automated rule to tag it / mark it as completed, but there's no option for me to ban user or delete the message off a social platform.
Lastly, there's no ability to add words/phrases to automated rules from the Smart Inbox/messages. I have to copy the desired text from a message, jump into settings and update the rule each time I want to add another word/phrase. Bewertung gesammelt von und auf G2.com gehostet.
Manual scheduling of publications, switching between platforms and wasting hours on spreadsheets analyzing data was taking too long and we were not efficient. Now with the ease with which one can organize posts across multiple social networks using Sprout Social was the initial element that caught my eye. We can publish on almost all popular sites, and the user interface is very intuitive. Surprisingly, I can schedule content on-demand while you browse the web with the Chrome extension. This has saved me many times when I wanted to quickly share some relevant services or offers. Bewertung gesammelt von und auf G2.com gehostet.
It would be great if the analytics were more comprehensive and could compare different campaigns or break down types of content. Because of this, we could improve our strategies and choose better options. Bewertung gesammelt von und auf G2.com gehostet.
Sprout Social is a powerful tool that makes managing social media seamless. The user-friendly and intuitive interface and robust scheduling features save time, while the in-depth analytics provide valuable insights. I particularly love the feature that allows you to create different versions of the copy and the option to schedule posts at the optimal time to reach the largest audience. Integration with multiple platforms is smooth, and the customer support is swift, responsive and helpful. Bewertung gesammelt von und auf G2.com gehostet.
The Social Listening feature could be more robust, as it doesn’t always provide in-depth results. We often have to apply multiple filters to refine the data, which can be time-consuming. Enhancing the depth of insights and improving filtering efficiency would make this tool even more powerful. Bewertung gesammelt von und auf G2.com gehostet.
Sprout Social provides an intuitive dashboard that simplifies scheduling, monitoring, and analysing social media performance. The reporting tools offer useful insights across multiple platforms, and the collaboration features help teams stay organised. It’s a solid choice for businesses managing multiple accounts, with strong automation and engagement tracking. Bewertung gesammelt von und auf G2.com gehostet.
The standard package has become more limited over time, removing features that were previously included. For the high price, I would expect weekly reports to be available, yet they are not included in the expensive plans. Additionally, the customisation options for reports could be improved, and some platform integrations feel restrictive. Bewertung gesammelt von und auf G2.com gehostet.
The ease and features available in scheduling make Sprout one of my favorite social tools I've used as a marketer. Approval flows are easy and allow for direct, simple feedback throughout the chain which speeds up the scheduling process for both myself and those approving. The initial implementation and onboarding process was very smooth as well. Although I have not used it, customer support appears to be ample and instantaneous. I look forward to building more reports and diving into the analytical features. Bewertung gesammelt von und auf G2.com gehostet.
A few things are missing, such as the ability to monitor competitors through LinkedIn, an important platform for us as a B2B company. Currently, Sprout only allows us to track via Instagram or Facebook, which limits our landscape understanding. Bewertung gesammelt von und auf G2.com gehostet.
If you're on the hunt for a social media management software, look no further. Sprout is the best of the best. Sprout Social makes it incredibly easy to manage multiple accounts across different platforms, and with their robust reporting capability, analyzing your strategy is easier than ever. The asset library is one of my favorite features, allowing me to store content to use on a 'rainy day' as well as hashtags for your Instagram first comment. The smart inbox organizes all your messages, allowing you to review and prioritize quickly. The smart inbox has gone a long way in helping me remove spam messages, and focus on actual customers. Sprout also makes it very easy to export reports & your content calendars to send to the rest of your team. Sprout is truly worth every penny, and I wouldn't use any other platform for social media management! Bewertung gesammelt von und auf G2.com gehostet.
Honestly, the only thing I dislike is the fact that you can't have two people logged into the same account at once. Bewertung gesammelt von und auf G2.com gehostet.
I love everything about Sprout, so much so that I really pushed for it when I made the move from my old job to my current one. The interface is really easy to use, it looks really nice, and we're able to really have an almost "one stop shop" so social post scheduling. I use it every day, multiple times a day. Bewertung gesammelt von und auf G2.com gehostet.
One thing I do really wish I could do with Sprout would be to edit the post copy for multiple channels at once when scheduling a post. Currently, I just "schedule and duplicate" each post, but it would be nice to just be able to just adjust the copy for each post in one go. Bewertung gesammelt von und auf G2.com gehostet.
Die Analysen sind sehr robust und insgesamt so einfach zu navigieren. Es ist großartig, dass man bezahlte und organische Leistung trennen sowie von einem Zeitraum zum anderen vergleichen kann. Die Granularität des Smart Inbox ist sehr hilfreich für Community-Manager, die mehrere Konten über mehrere Marken/Produkte hinweg betreuen, da man Nachrichten nach Nachrichtentyp, Plattform, Quelle und Tags aufschlüsseln kann. Der Kundensupport antwortet immer zeitnah und bietet ausführliche Schritt-für-Schritt-Anleitungen/Details, um eine nahtlose Lösung zu liefern. Außerdem ist es großartig, dass man Nachrichten im Smart Inbox und Beiträge in Berichten nach Schlüsselwörtern durchsuchen kann. Bewertung gesammelt von und auf G2.com gehostet.
So detailliert wie die Analyse-/Berichterstattungsfunktion auch ist, ist es frustrierend, dass man die Profilleistung nur für organische Inhalte nicht anzeigen kann. Ich verstehe, dass dies wahrscheinlich eine Einschränkung auf Plattform-/API-Ebene ist, aber ich wünschte, es gäbe eine bessere Berichterstattung für organische Inhalte. Bewertung gesammelt von und auf G2.com gehostet.
I haven't had a lot of time to dig into everything, but the onboarding was very comprehensive and helpful. Some of the other services we use email us constantly (to the point of excessiveness), but sprout, social has been great about the frequency of their communication. Bewertung gesammelt von und auf G2.com gehostet.
I have been having trouble with my login and password, but that might have something to do with the fact that we purchased the service for one user. But I work from my home computer and the office one, and I think being signed on in both was causing issues. Bewertung gesammelt von und auf G2.com gehostet.
Spout's scheduling tool is simple to use and helps you determine the best time for your social media content to be posted to best reach your audience. The analytics offered help you dive deeper into the status of your content and help simplify how social media is performing to people who may not know social media analytics or data. Bewertung gesammelt von und auf G2.com gehostet.
I do not like how difficult it is to tag users on LinkedIn. Even when people are following your LinkedIn page, it is impossible to tag their profiles. As LinkedIn continues to integrate new features, I'd like to see more from Sprout to integrate these features into the platform. Bewertung gesammelt von und auf G2.com gehostet.
