Ideagen InPhase Vor- und Nachteile

We have created ~4,500 visualisations, ~400 dashboards, and ~50 portals to support governance which demonstrates the system’s capacity for in-depth, real-time reporting.

The migration of legacy data ensured seamless access to historical records, which is critical for audits, regulatory inquiries, and ongoing analysis.

The ability to create bespoke functionality including Personal and Consolidated To-Do Lists and the Support Hub, reflect a user-centric approach by simplifying tasks and improving issue resolution. Bewertung gesammelt von und auf G2.com gehostet.

InPhase's strained resources during the implementation led to poor communication, inadequate documentation, and delays.

Problem solving is still hampered by timely access to experts.

I am aware that this is a top priority for the organisation.

I know you need to maximise your profits but not everything needs to be a sales pitch. Bewertung gesammelt von und auf G2.com gehostet.

The BI capabilities within the system are excellent and really helpful once you get your head around them. The system is very customisable to our organisation which is great. It is also easy to upload data from a previous system (Datix in our case) which means we have data continuity. Bewertung gesammelt von und auf G2.com gehostet.

Customer service and response to tickets has historically been very poor, although this is now improving. The system doesn't always seem stable, as occasionally new issues crop up randomly without an update having taken place. There are also some security issues posed by not being within the HSCN which means that MFA is required which makes logging in more difficult for users. Initial training for administrators is also very limited and is primarily through videos which aren't tailored to our implementation and therefore aren't always relevant. Bewertung gesammelt von und auf G2.com gehostet.

Sobald man versteht, wie das System funktioniert und welche Fähigkeiten es hat, ist InPhase mit Zeit und Ressourcen ein sehr nützliches Werkzeug zur Überprüfung der Einhaltung in unserem Trust. Unsere Benutzer finden es einfach zu bedienen, um eine Reihe von Fragebögen auszufüllen. Die Audit-Funktion wird täglich von unseren Benutzern genutzt und war relativ einfach zu integrieren. Bewertung gesammelt von und auf G2.com gehostet.

Mehr Investitionen in die Unterstützungsfunktion erforderlich. Die Zeit, die zur Lösung relativ kleiner Probleme benötigt wird, ist ein Problem. Leider gab es Probleme bei der Implementierung. Der Kundensupport verbessert sich, war aber anfangs unzuverlässig. Bewertung gesammelt von und auf G2.com gehostet.

Once you get your head round the different concepts, it is a much better system than others on the market. It is easy on the eye to use and the reporting functionality is excellent. Bewertung gesammelt von und auf G2.com gehostet.

Some basic data capture elements missing, e.g. no trimming of text fields to remove leading and trailing spaces. This is particularly frustrating when reviewing incidents reported. Bewertung gesammelt von und auf G2.com gehostet.

Das System ist ausgezeichnet und sehr gut für Konfiguration und Entwicklungen. Bewertung gesammelt von und auf G2.com gehostet.

Unterstützung von Entwicklern/wenn Probleme auftreten, kann manchmal schlecht sein. Bewertung gesammelt von und auf G2.com gehostet.

We have managed to develop a kind of "dashboard", summarising overall performance in real time, to support our clinical services. This has been a real positive. Bewertung gesammelt von und auf G2.com gehostet.

We significantly underestimated the need for extensive training and support. InPhase is very different to anything we have come across before, so we really needed lots of support to move forward initially. Bewertung gesammelt von und auf G2.com gehostet.

Ability to compare and triangulate data from different apps to see a bigger picture of safety and risk intelligence. Customer Care Team open to feedback and solution focussed. Bewertung gesammelt von und auf G2.com gehostet.

Competing with other organisations for development recources and waiting times to fix glitches and improve the functionality. Bewertung gesammelt von und auf G2.com gehostet.

Really functional system which has a lot to offer, including advanced reports and dashboards, user friendly layouts and opportunities for better user engagement. As I use the system everyday I really like the Single Sign On aspect also. Bewertung gesammelt von und auf G2.com gehostet.

I think learning from past experiences could be improved within the business, including revised project implementation processes and improved planning/organisation. The training could also be enhanced to cover more topics and required knowledge for building the system. Bewertung gesammelt von und auf G2.com gehostet.

It is very easy to use. The forms are dynamic. Further enhancements can be made demonstrating flexibility and opportunity. Reporting abilities are an improvement on what we had. Bewertung gesammelt von und auf G2.com gehostet.

Customer Support during the implementation to InPhase could have been better. Bewertung gesammelt von und auf G2.com gehostet.

Easy to navigate site, clear graphics, very good customer support and ongoing insights and training Bewertung gesammelt von und auf G2.com gehostet.

It is not clear to me what 'L1' means and as distinguished from any other category? Also spell checker does not apply when completing text. Bewertung gesammelt von und auf G2.com gehostet.