
Workplace Analytics is super easy to use and allows tracking to be easily done. Bewertung gesammelt von und auf G2.com gehostet.
It took a while to set up and get going. Once set up, it is really good. Bewertung gesammelt von und auf G2.com gehostet.
I like the fact that everything is in one pane of glass. The fact that it's also integrated to Cisco products make it very interoperable Bewertung gesammelt von und auf G2.com gehostet.
Mainly the price and the fact that you have to buy it as part of a solution. Bewertung gesammelt von und auf G2.com gehostet.
I like the way it breaks down the information in an easy way to understand and apply to my companies needs. Bewertung gesammelt von und auf G2.com gehostet.
Sometimes I wish it was more customizable. Bewertung gesammelt von und auf G2.com gehostet.
Makes monitoring teams statistics for calls, off-time, call quotas, and more, much simpler. Can easily access who is on calls, break, active, in and out times. Easily accessible and easy to figure out. Can restrict views for different employees of different levels, so different access levels. Bewertung gesammelt von und auf G2.com gehostet.
We have had at least a few days in the last few months that there were “error” messages and staff couldn’t log into Cisco. This made routing and redirecting calls very complicated. Also have had issues with calls being forwarded to incorrect locations. Bewertung gesammelt von und auf G2.com gehostet.
This program makes has great ability on helping monitor metrics and call stats throughout the company, the reporting is pretty seamless and detailed, Bewertung gesammelt von und auf G2.com gehostet.
There are error messages at times as well as we have experienced slowness and app crash on many occasions Bewertung gesammelt von und auf G2.com gehostet.