CytoCync Preisübersicht

A standard request refers to a task or work request that involves routine, well-defined, and relatively straightforward work. These types of requests are typically common development or maintenance tasks that can be completed within a set timeframe (e.g., approximately 72 hours). Standard requests are designed to address everyday needs without requiring extensive customization or complex engineering efforts.

Examples of standard requests:

Bug Fixes: Resolving software bugs or minor glitches that impact functionality.

Feature Enhancements: Small improvements or adjustments to existing features.

API Integrations: Setting up or modifying integrations with third-party applications using predefined APIs.

Documentation Updates: Creating or updating technical documentation for software or processes.

UI/UX Tweaks: Minor design adjustments, such as small layout or interface improvements.

Performance Optimization: Simple optimizations to improve speed or efficiency without large-scale changes.

Security Patching: Applying security updates or small enhancements to ensure data protection and compliance (e.g., HIPAA for healthcare clients).

Standard Cloud Migration Support: Assisting with standard elements of cloud transition, like setting up environments, migrating smaller databases, or handling configuration changes.

Maintenance of Hosted Systems: Routine checks, system monitoring, and basic troubleshooting for systems hosted by CytoCync.

A custom request refers to a task or work request, that isn't a standard request, that involves more complex, specialized, or tailored development work. These requests typically go beyond routine tasks and require additional time, resources, or expertise to complete. Custom requests are ideal for businesses needing new features, integrations, or substantial modifications that are unique to their product or project.

Examples of custom requests:

New Feature Development: Building entirely new features based on a client's specific business needs (e.g., custom dashboards, unique reporting tools).

New UI/UX Design: New and tailored software interfaces specifically for client branding or for specific user experience needs that go beyond standard templates.

Full Cloud Migration: Comprehensive migration services for large datasets, complex workflows, or legacy systems with unique requirements.

Custom Software Integration: Developing unique integrations with proprietary systems or software not covered by standard APIs.

Data Analytics & Reporting Solutions: Building custom data models, dashboards, and advanced reporting tools tailored to specific use cases (e.g., healthcare analytics).

Custom Workflow Automation: Designing and implementing automated workflows that are specific to the client's internal processes.

Specialized Compliance Implementation: Ensuring software complies with niche regulatory frameworks beyond standard requirements (e.g., FDA regulations for biotech, more advanced HIPAA needs).

New Mobile App Development: Developing a custom mobile application integrated with the client’s software system or unique customer-facing apps.

Other: Anything else not covered by other categories.

An "In Progress" request refers to a work request that is currently being worked on by the CytoCync team. This status indicates that the request has been received, reviewed, and is actively being developed or completed.

An "In Progress" request can either be a standard or a custom request.

The CytoCync portal helps identify which requests are "In Progress" and provides real-time updates on the status of each request.

Once a request is marked as "In Progress", you can expect regular updates on the status of the work, including estimated completion timelines and any additional information needed from you to move forward.

"Blocked" requests are not considered "In Progress" requests. If the CytoCync team becomes "blocked" on a request, meaning they need additional information or resources from you to continue, they will reach out to you to resolve the issue. During this time the team may pivot to another request until the issue is resolved.